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The Insurance Emporium: Pet insurance reviews

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4.85
Based on 5,995 reviews, last reviewed 5th Sep 2025
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Best Insurance Ever.

5
My dachshund has required 2 surgeries for IiVDD- on both occasions Pet Emporium has dealt directly with the vets and paid directly. No paperwork required on my part, making a stressful time so much easier. Fantastic polices at realistic prices. I also insure my cat with them- Fantastic company, wouldn't go anywhere else Reviewed on: 20th August 2024
Middy Harvey 's avatar
Middy Harvey

Good product and customer service

5
Offers good customer service and pays out claims quickly and efficiently which is a load off your mind when your pet is sick. Renewing your policy can be a stressful time but each year the amount hasn't increased a crazy amount which is really good Reviewed on: 20th August 2024
Rebecca's avatar
Rebecca

Easy to deal with and provided a great quote.

5
Easy to deal with and provided a great quote. Reviewed on: 20th August 2024
Heidi S's avatar
Heidi S

Best pet insurance

5
Been with them for 6 years, processing claims quickly, helpful and professional costumer service Reviewed on: 20th August 2024
Erika N's avatar
Erika N

No quibble and helpful

5
No quibble about paying vets bill and helpful person on ohone Reviewed on: 20th August 2024
Rosie's avatar
Rosie

Effective and helpful

5
Had my cat insured with the Insurance Emporium for five years and have been unfortunate in having to make a few claims. They have all been dealt with extremely quickly. Whenever I have contacted the company they have always been very helpful. Reviewed on: 20th August 2024
Dave Davis-Evans's avatar
Dave Davis-Evans

Very very happy customer

5
Really easy to get a quote and very happy with the quote price. Would definitely recommend to a friend or family member Reviewed on: 20th August 2024
Rebecca k's avatar
Rebecca k

Two of my dogs are insured and they offer value for...

5
Two of my dogs are insured and they offer value for money. Reviewed on: 20th August 2024
Alison B's avatar
Alison B

An efficient and cost effective cover

5
Value for money, I have compared to many. Quick at delivering the quote, very efficient at sending all the relevant documentation. Reviewed on: 20th August 2024
Ada C's avatar
Ada C

Never made a fuss about a claim for my cat.

5
Never made a fuss about a claim for my cat. Made it all very simple Reviewed on: 20th August 2024
Janice cron's avatar
Janice cron

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