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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Unrivalled pet insurance

We’ve been either insurance emporium for a number of years, and they have always provided an exemplary service. The are competitively priced and react swiftly to any enquiry making them my no. 1 choice when it comes to pet insurance… couldn’t be happier! Reviewed on: 12th October 2023

I'll be bark!

I have been a pet insurance customer of the Insurance Emporium for 5 years and they are consistently excellent. They provide comprehensive cover for peace of mind at a competitive price and handle claims efficiently, fairly and promptly. It is a paws-itive experience all round :) Reviewed on: 12th October 2023

So far great Customer Service and advice

So far I have received great customer services and advise. Reviewed on: 12th October 2023

Easy and stress free pet insurance.

Claiming on your pet insurance can be really daunting for 2 reasons. Firstly you’re worried and stressed about your beloved pet and secondly you’re worried that for whatever reason or small print term, you may not be covered. I have claimed twice on my pet insurances itch emporium and both times were easy and stress free. Everyone was really helpful and now when anyone asks which pet insurance provider I use, I don't hesitate in recommending them. Reviewed on: 12th October 2023

Help when you need it most

Great company with prompt payment when our furry friends need it most Reviewed on: 12th October 2023

HAPPY

Having this insurance has been so easy to deal with. The staff are so polite and really explain everything to you if your not sure of something. I couldn't ask for a better company to take care of my dogs health. I would highly recommend them to anyone as they are so helpful. Thankyou Emporium Sue linfield Reviewed on: 12th October 2023

Great service

Always easy to deal with, good advice and quick to fulfil your claim Reviewed on: 12th October 2023

Perfect Pet Provider!

I have been with the Emporium for many years. I’ve also had a few claims to make with them as my dear Labrador has aged. Every time has been quick, smooth and without any issues. Huge thanks to customer services and the claims team, you bring us all piece of mind at very stressful times when they occur Gemma Reviewed on: 12th October 2023

Quick and fair settlement

I was very surprised at how quick and straightforward the claims process was. I only had to ring once during a year long situation of different ailments with my cat and I found them professional and knowledgeable. They have helped during a very stressful year. Reviewed on: 12th October 2023

Friendly and easy to use

I have both my dogs insured The Insurance Emporium, they were very helpful with both quotes and policies. I have since contacted them with enquiries and they have always been very friendly and helpful. Highly recommend them. Reviewed on: 12th October 2023

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