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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Great insurance company

Great experiences so far with this insurance company. Got piece of mind my pets are covered and they are so easy to get hold of unlike previous ones. Reviewed on: 12th October 2023

Horse insurance

Very informative as I have an aging horse , very efficient Reviewed on: 12th October 2023

Brilliant customer service

I was worried about claiming on my car insurance but The Insurance Emporium were so helpful, it stopped my worries. Reviewed on: 12th October 2023

Friendly affordable Insurance

It's very affordable while still having really good cover. The service is very fast and the site is easy to use Reviewed on: 12th October 2023

Excellent insurance company

Easy to deal with when making my claim earlier this year Reviewed on: 12th October 2023

Fantastic

My dog has been insured here for numerous years and they have been nothing but fantastic. They covered the costs of her x-rays to diagnose a spinal condition and now help with paying for medication this has been ongoing for nearly 3 years no dramas and more recently we've had to claim for an accident and once again no dramas they pay out, that piece of mind knowing that you aren't going to get messed around goes a long way Reviewed on: 12th October 2023

Not robbers

They are thinking of pets not money, I’ve been with them nearly 3 years and my last renewal was cheaper x Reviewed on: 12th October 2023

Customer friendly.

Prompt attention to their customers and very supportive. Reviewed on: 12th October 2023

Seamless

I had to submit a claim after my dog ruptured a cruciate ligament. The claim was handled promptly and efficiently Reviewed on: 12th October 2023

Mouse my cat angels

The angents are amazing especially via email i have cognitive issues and thier compassion with me is amazing nothing 2 much trouble in explaining if i get confused !! Reviewed on: 12th October 2023

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