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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.76
Based on 5,995 reviews, last reviewed 25th Aug 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026
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Nick
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Paying out

5
Insurance Emporium has paid out every time I needed to make a claim, very very happy at stressful times when your pet needs to see the vet Reviewed on: 12th October 2023
Tina Small's avatar
Tina Small

Reliable and caring

5
I have all of my horses insured with emporium and unfortunately had to have one of them put to sleep - when I contacted the company to let them know and ask them what I needed to do - they could not have been more helpful and empathetic. Even down to telling me that I could make a claim and that I had a year to do so knowing how hard a time it is to loose a horse. Always an excellent service that you just don’t always get these days. Reviewed on: 12th October 2023
Claire Cole's avatar
Claire Cole

Friendly, efficient and good value

5
I've been with The Insurance Emporium for quite a few years now and they continue to offer competitive prices and excellent service - they make everything easy! Reviewed on: 12th October 2023
Katiebizarre's avatar
Katiebizarre

Excellent, friendly service

5
Great value for money giving peace of mind and friendly reminders/flexibility concerning payment Reviewed on: 12th October 2023
Clare Flusk's avatar
Clare Flusk

Can fault the payout

4
My horse is very unfortunate and has had 4 large claims within 12 months. From completing forms to paying out it has been very easy and streamline. Reviewed on: 12th October 2023
Lee-Anne Gibbs's avatar
Lee-Anne Gibbs

Efficient and helpful

5
Just what you want when sorting insurance for a beloved pet Reviewed on: 12th October 2023
Chris's avatar
Chris

Horse insurance

5
I’ve used this insurance for years. No trouble at all and excellent value . 100% recommend Reviewed on: 12th October 2023
Joanna Greaves's avatar
Joanna Greaves

reliable, transparent coverage in a difficult situation

5
Our cat had a severe injury in his hind paw and we're glad the Insurance Emporium covered thousands in vet bills. We ended up paying roughly a tenth of the bills, and all that based on a moderate monthly fee, in a transparent process. Reviewed on: 12th October 2023
Alex's avatar
Alex

Always easy to deal with

5
Every time I have to speak to the Insurance Emporium it is quick and easy to deal with my issues, I would highly recommend them for pet insurance. Reviewed on: 12th October 2023
Elaine Wykes's avatar
Elaine Wykes

Fantastic Fur Friendly

5
Very friendly service and great assistance with renewals and documentation provided straight away. Reviewed on: 12th October 2023
Sarah Vaughan's avatar
Sarah Vaughan

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