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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Friendly, efficient and good value

I've been with The Insurance Emporium for quite a few years now and they continue to offer competitive prices and excellent service - they make everything easy! Reviewed on: 12th October 2023

Excellent, friendly service

Great value for money giving peace of mind and friendly reminders/flexibility concerning payment Reviewed on: 12th October 2023

Can fault the payout

My horse is very unfortunate and has had 4 large claims within 12 months. From completing forms to paying out it has been very easy and streamline. Reviewed on: 12th October 2023

Efficient and helpful

Just what you want when sorting insurance for a beloved pet Reviewed on: 12th October 2023

Horse insurance

I’ve used this insurance for years. No trouble at all and excellent value . 100% recommend Reviewed on: 12th October 2023

reliable, transparent coverage in a difficult situation

Our cat had a severe injury in his hind paw and we're glad the Insurance Emporium covered thousands in vet bills. We ended up paying roughly a tenth of the bills, and all that based on a moderate monthly fee, in a transparent process. Reviewed on: 12th October 2023

Always easy to deal with

Every time I have to speak to the Insurance Emporium it is quick and easy to deal with my issues, I would highly recommend them for pet insurance. Reviewed on: 12th October 2023

Fantastic Fur Friendly

Very friendly service and great assistance with renewals and documentation provided straight away. Reviewed on: 12th October 2023

So easy to deal with

Great company I have both my horses insured and they are helpful and so easy to use. The documents are easy to understand. Reviewed on: 12th October 2023

Claims Handling

I recently had to use the claims service. I was so happy with the,service received and payment was made quickly direct to my account, follow up appointments were paid, no quibble. Fantastic service. Definitely recommend it Reviewed on: 12th October 2023

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