Write a review

Go to business site

The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

View other The Insurance Emporium products

4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

Read all reviews Write a review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

Review The Insurance Emporium: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

The Insurance Emporium Pet insurance reviews (5996)

Excellent

At a stressful time with my horse dealt with my claim quickly and professionally. They settled the claim directly with vets which also saved anymore stress Reviewed on: 12th October 2023

The Insurance Emporium superb service

i have been with the insurance Emporium for many years there service is exceptional always at the end of the phone if you need them and no hassle if you have made a claim no waiting around everything handled straight away 10/10 service . Reviewed on: 12th October 2023

Best pet insurance ever

Great company to deal with. So supportive when my pet was ill. It made such a difference knowing they were there and u derstood the pressures. Reviewed on: 12th October 2023

amazing service and at a fair price

I have been with the Insurance emporium for 4 years. During that time I had to claim a few times. I lalways found the service to be friendly efficient and informative. Everything was dealt with speedily. I lost my pet recently and the staff were sensitive too, all in all I would highly recommend Reviewed on: 12th October 2023

Excellent service.

Claims that I have made have been dealt with quickly and efficiently. Staff are friendly and extremely helpful. I would definitely recommend. Reviewed on: 12th October 2023

Good service

All very good service,high recommended. Reviewed on: 12th October 2023

Horse insurance 5*

Really pleased with the communication and reliability of this company when claiming. Very easy to deal with and always very pleasant to speak to. Good prices and always fast to pay out! Thank you :) Reviewed on: 12th October 2023

Finally a pet insurer that didn't leave me fuming!

All aspects of dealing with them was straightforward. Contacting was easy and communications were very clear. I know where I stood with them. Would recommend. Reviewed on: 12th October 2023

Paying out

Insurance Emporium has paid out every time I needed to make a claim, very very happy at stressful times when your pet needs to see the vet Reviewed on: 12th October 2023

Reliable and caring

I have all of my horses insured with emporium and unfortunately had to have one of them put to sleep - when I contacted the company to let them know and ask them what I needed to do - they could not have been more helpful and empathetic. Even down to telling me that I could make a claim and that I had a year to do so knowing how hard a time it is to loose a horse. Always an excellent service that you just don’t always get these days. Reviewed on: 12th October 2023

Do you have a different The Insurance Emporium product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Pet Insurance
from Insure Your Paws 4.50 from 18 reviews
Pet Insurance
from Petguard 1.00 from 2 reviews
Pet Insurance
from Admiral 4.21 from 13 reviews

Want to see more from The Insurance Emporium?

Student Insurance
from The Insurance Emporium 5.00 from 8 reviews
Wedding insurance
from The Insurance Emporium 4.94 from 28 reviews
Caravan insurance
from The Insurance Emporium 4.92 from 359 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub