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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

DOGTASTIC INSURANCE !

Excellent pet insurance cover at a great price. Friendly, efficient staff made getting a policy very easy. Highly recommend. Reviewed on: 12th October 2023

Amazing comprehensive lunar policy! Highly recommend!

Ron-Dog has The Insurance Emporium's 'lunar policy', meaning that he has £6k veterinary fees benefit each month, rather than yearly. Yes, we pay more for this, & happily, as it gives us such peace of mind, knowing we're fully covered should the worse happen. We have made claims in the past, & they're been settled so quickly, & as the policy holder, I'm regularly kept up to date with the progression of a claim. I would 100% recommend this policy, and the company to anyone looking for hassle free, comprehensive pet insurance! Reviewed on: 12th October 2023

Excellent

At a stressful time with my horse dealt with my claim quickly and professionally. They settled the claim directly with vets which also saved anymore stress Reviewed on: 12th October 2023

The Insurance Emporium superb service

i have been with the insurance Emporium for many years there service is exceptional always at the end of the phone if you need them and no hassle if you have made a claim no waiting around everything handled straight away 10/10 service . Reviewed on: 12th October 2023

Best pet insurance ever

Great company to deal with. So supportive when my pet was ill. It made such a difference knowing they were there and u derstood the pressures. Reviewed on: 12th October 2023

amazing service and at a fair price

I have been with the Insurance emporium for 4 years. During that time I had to claim a few times. I lalways found the service to be friendly efficient and informative. Everything was dealt with speedily. I lost my pet recently and the staff were sensitive too, all in all I would highly recommend Reviewed on: 12th October 2023

Excellent service.

Claims that I have made have been dealt with quickly and efficiently. Staff are friendly and extremely helpful. I would definitely recommend. Reviewed on: 12th October 2023

Good service

All very good service,high recommended. Reviewed on: 12th October 2023

Horse insurance 5*

Really pleased with the communication and reliability of this company when claiming. Very easy to deal with and always very pleasant to speak to. Good prices and always fast to pay out! Thank you :) Reviewed on: 12th October 2023

Finally a pet insurer that didn't leave me fuming!

All aspects of dealing with them was straightforward. Contacting was easy and communications were very clear. I know where I stood with them. Would recommend. Reviewed on: 12th October 2023

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