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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Claim for horse injury

The claim was dealt with quickly and effectively. I was kept informed of every step along the way via email, couldn't ask for a better service. Reviewed on: 12th October 2023

Excellent customer service

When I submitted a claim it was actioned quickly and payment was put through quickly, no hassle great service Reviewed on: 12th October 2023

Great service

I feel secure in the knowledge that my pets are covered, they are fast and responsive, good customer service Reviewed on: 12th October 2023

Amazing

I have had amazing service form The insurance Emporium, very helpful with any questions that I needed answering and insurance money sent to my bank within a timely manner. Reviewed on: 12th October 2023

Excellent Insurance

The Insurance Emporium offers comprehensive, competitively priced insurance for pet owner’s so that they can rest easy knowing their pets are protected of any unforeseen emergencies or illnesses occur. The cover is broad and well-balanced. I am happy to be an Insurance Emporium Pet Insurance customer Reviewed on: 12th October 2023

Amazing!

Never had an issue, always pay on time! Would recommend. Reviewed on: 12th October 2023

Confidence

Fully confident the insurance emporium will be there to guide an support when needed Reviewed on: 12th October 2023

Great service just when you need it

When our dog was very sick last year, we had no problems claiming for vets fees, it was very straightforward and our claim was settled quickly. Great service! Reviewed on: 12th October 2023

Decent coverage and price

Good coverage for the price. Cheapest on the market Reviewed on: 12th October 2023

Excellent Service

Very friendly staff. Helpful and clear when dealing with queries. Fast repayment of claims. Excellent service. Reviewed on: 12th October 2023

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