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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Review

Very disappointing,I will never use you again,and I will never recommend your services Thankyou for your understanding. Reviewed on: 12th October 2023

Reply from The Insurance Emporium Good afternoon, We are sorry to hear of your comments, without having sight of the issues, it is difficult to provide a response. If there is something specific you would like us to look into, please contact us on [email protected]. Kind regards, Kirsty The Insurance Emporium Response date: 16th October 2023

Reasonable priced insurance for my pooch

The company were helpful when I called up about renewal and I am happy with the cost. Reviewed on: 12th October 2023

Support

The staff member was very supportive while putting through a claim for my dog Tilly. Reviewed on: 12th October 2023

Pet insurance

I am always updated with their excellent cover Reviewed on: 12th October 2023

Great quote and cover easy application process

I was looking for better pet insurance as mine had doubled and found better cover for what i was prepared to pay. Fast and efficient application. Really happy woth my choice so far. Reviewed on: 12th October 2023

Great cover for pets

No fuss no bother with claims all in line with policy conditions and very speedily dealt with Reviewed on: 11th October 2023

Great value pet insurance

Very competitive premium quote for our dog and quick and efficient processing of a recent claim. Helpful staff and prompt payment. Highly recommend. Reviewed on: 11th October 2023

Best insurance company I've used

Good value, helpful and easy to understand Reviewed on: 11th October 2023

Poor Service when making a claim

When you make a claim with this insurance company it is a nightmare. Understandably they want to know all the in and outs but their response back is in all company and political jargon. Very frustrating to say the least, Strange how they do not use jargon when they are taking your premiums though Reviewed on: 11th October 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. It's difficult to respond when we are unable to review your claim, but we sincerely apologise if you felt any of our correspondence was unclear. If you would like us to investigate this further for you, please email us at [email protected] and one of our Customer Experience Team will be in contact within 5 working days. Kind regards, Kirsty The Insurance Emporium Response date: 12th October 2023

Straightforward claim

My cat fell ill and needed emergency care on a Sunday. Having him insured took the financial worry away and we got him treated with an overnight stay at the vets. It was easy to download a form from the insurance website and hand it in to the vets receptionist and they took care of the rest. We had to pay the excess but it would’ve cost us over £800 if he wasn’t insured. So we’re glad we had The Insurance Imporium to fall back on. The claim was dealt with within a few weeks and our cat is now well again. Reviewed on: 11th October 2023

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