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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Poor Service when making a claim

When you make a claim with this insurance company it is a nightmare. Understandably they want to know all the in and outs but their response back is in all company and political jargon. Very frustrating to say the least, Strange how they do not use jargon when they are taking your premiums though Reviewed on: 11th October 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. It's difficult to respond when we are unable to review your claim, but we sincerely apologise if you felt any of our correspondence was unclear. If you would like us to investigate this further for you, please email us at [email protected] and one of our Customer Experience Team will be in contact within 5 working days. Kind regards, Kirsty The Insurance Emporium Response date: 12th October 2023

Straightforward claim

My cat fell ill and needed emergency care on a Sunday. Having him insured took the financial worry away and we got him treated with an overnight stay at the vets. It was easy to download a form from the insurance website and hand it in to the vets receptionist and they took care of the rest. We had to pay the excess but it would’ve cost us over £800 if he wasn’t insured. So we’re glad we had The Insurance Imporium to fall back on. The claim was dealt with within a few weeks and our cat is now well again. Reviewed on: 11th October 2023

Life saver!

I took out insurance over 6 years ago for our pet cat Dexter. I never expected to use. However, fast forward those years, our cat was shot in the face with a shotgun. He’s on his third operation to repair the damage the shrapnel did. I’ll not forget standing in the vets with my children as we were asked to hand over £1000+ and the fear on their face that we couldn’t afford to save him. Your insurance paid up promptly and made a very traumatic time a lot more bearable. All we had to worry about was saving Dexter, not if we could afford it. His treatment is still ongoing but I will shout from the rooftops for people to get insurance! You might never need it but it’s affordable and helped us tremendously. Reviewed on: 8th October 2023

Fantastic Service

We have a Jack Russell with an Auto Immune condition which requires daily medication, frequent blood tests and visits to the specialist vet. The Insurance Emporium have been very responsive to our queries and claims. The staff are friendly and are efficient with their payments. Never had an issue and would highly recommend them. Reviewed on: 6th October 2023

Dog insurance

Agent well informed. Fairly straightforward. Reviewed on: 3rd October 2023

Good pricing but was unable to change the date of the direct debit

Good customer service, however was unable to amend the direct debit date to start at the start of the month Reviewed on: 3rd October 2023

Great service

Very happy with the policy very polite staff overall seems great Reviewed on: 3rd October 2023

Pet insurance

Clear information on line, and you clearly understand what you are buying. Reviewed on: 2nd October 2023

Very helpful

Very pleasant willing to listen. Good manner on phone Reviewed on: 2nd October 2023

Cat Insurance

We have two elderly cats and have been insured with The Insurance Emporium for some years now and in the last year have needed to claim for one cat ongoing and now the other cat ongoing. Doing this through our vets they deal direct with the insurance company we are not aware of any issues and are kept updated and copied in on all correspondence regarding our claims and are very prompt at dealing. We had some confusion around exclusions of which turned out to be the wrong info sent to us which did cause a little concern but was rectified quickly, so no complaints and hopefully this continues. Reviewed on: 2nd October 2023

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