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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Constantly pester you to leave a review

The actual process of getting pet insurance, which I did through a comparison site was pain free and easy to do. I've not had to claim on the pet insurance thankfully yet, so my views are purely on the application process. However, what kind of annoys me is the constant asking to leave a review. I dont really usually like to do that when I've not used a service, but I must have had 3 reminders at least in the past two weeks. The Insurance Emporium could probably do better than to wind up it's customers straight after buying a product. Maybe a reminder a few months down the line, but it felt like pestering. Reviewed on: 2nd October 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. We do request feedback so that we can consider improvements to our processes and customer journey. It is not our intention to bother you unnecessarily. We will escalate your feedback to the relevant department to look into this issue. Kind regards, Kirsty The Insurance Emporium Response date: 6th October 2023

Quick settlement

My dog had to have a lump removed from the inside of her eye lid so had to make a claim which was settled very quickly Reviewed on: 2nd October 2023

Good Value Insurancr

So helpful and such a competitive price, much less than my previous insurance company and for the same cover. I insured 2 dogs for less than the cover i paid for one dog. Reviewed on: 2nd October 2023

Excellent service

First time of having to make a claim for our dog and everything went through very smoothly Reviewed on: 2nd October 2023

Claims Payment.

Overall pay out time was very disappointing. After phoning several times and being told a cheque had been raised and was asked if I'd prefer a BACS transfer, I changed it to a BACS transfer which took 2 weeks to arrive in my account. Reviewed on: 2nd October 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. If we are not in receipt of bank details at the time of a claim, we do issue cheques, however this process does take longer than if we have BACS details provided. Once BACS details are provided, the payments should go through in 3-5 working days dependant on the receiving account, If you would like us to investigate why your payment took longer than expected, please contact us. We apologise for any delay in you receiving your settlement. Kind regards, Kirsty The Insurance Emporium Response date: 6th October 2023

No assistance

No help when I really needed it - the last thing I want to think about it arguing my claim and jumping through hoops when my dog is in surgery! Reviewed on: 28th September 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear your comments and if our service did not meet your expectations. Without having sight of the details of your policy it's difficult to comment as to the circumstances of the claim. If you'd like us to investigate your concerns, please contact us at [email protected] detailing why you consider the decision is wrong and one of our Customer Experience Team will be in contact within 5 working days. Kind regards, Simon, The Insurance Emporium Response date: 29th September 2023

Efficient

Very helpful with my first claim, told me how to claim. Payment recieved promptly. Reviewed on: 27th September 2023

Prompt problem solving

I had a smooth and fast problem solving .They was quick in answering my emails and dealing with my enquiries Reviewed on: 27th September 2023

Already recommended to lots of new people.

Cheaper premiums for the same protection. Got 5 dogs insured, so the cost is very important to enable continuation of cover. Reviewed on: 26th September 2023

Didn't tell me I needed full leg X rays

With the first horse I wasn't told at all I needed X rays as he was 10k, found it in an email send way after cover started and then the same with the next horse also 10k. Now they're saying I need X rays. If they were clear to their customers, obviously x rays are something you'd get before you buy the horse incase there's something on the X rays. Ridiculous that if my horse was £9999 I wouldn't need X rays. Both quotes were over the phone and I was told both times I just need to send my 5 stage vetting. Very dishonest Reviewed on: 25th September 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. Unfortunately it is difficult to advise without having sight of your policy details. It is correct that we would require x rays for horses where the sum insured is more than £10,000. This is stated on our website in our frequently asked questions as below; A 5 stage vet certificate is required for all horses valued at £5,000 or more. The certificate must be no more than 2 months old. If the horse is unbroken, a 2 stage vet certificate may be supplied instead. If the horse is valued at £10,000 or more, in addition to a 5 stage vet certificate, we also require x-rays of the forefeet, fetlocks and hocks, no more than 2 months old. We are sorry if this was not made clear to you on your previous conversations. Kind regards, Kirsty The Insurance Emporium Response date: 26th September 2023

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