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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Relatively straightforward

Pet diagnosed with ailment that required surgery. Claim submitted, quick query re claim, with a small amount deducted for whatever reason, before claim was paid directly into bank account Reviewed on: 25th September 2023

Excellent!

It was a worrying time when our dog was going through tests for possible Cushings Disease. I couldn’t fault the contact we had with everyone at Insurance Emporium. Knowledgeable, helpful, empathetic. Reviewed on: 25th September 2023

Best pet insurance

I've recommended the emporium to all my friends I think they're brilliant Reviewed on: 25th September 2023

A good service company

Find them very efficient in dealing with claims and are competively priced. Have used them for several years Reviewed on: 25th September 2023

Great cover and great customer support

I am extremely pleased with the level of cover we have been offered and for a reasonable price too. When I needed to bring the date forward due to our previous pet insurer being difficult, it was sorted within 24 hours with minimum effort from me, meanwhile I'm still waiting for a response from our old insurer ......! Reviewed on: 24th September 2023

Easy claim process and you can talk to a person too

Unfortunately, we've recently had to make a claim as our cat wasn't well. The claim was processed and payment made promptly. Would recommend this company. Reviewed on: 22nd September 2023

New customer

Process easy ,staff very pleasant and friendly service Reviewed on: 22nd September 2023

Quick and simple process

A really easy system to navigate. Excellent product offering Reviewed on: 21st September 2023

Horse insurance

Easy to use, quick to respond! I like how you can pick your own policy! Have 3 horses and 1 trailor insured- so far so good ! Let’s hope I don’t have to make a claim to comment on the real value of insurance Reviewed on: 21st September 2023

My experience of pet insurance

The Insurance Emporium provided cover for my late dog, Grouse. I found them to be very clear, fair, and competitive regarding my monthly premium. Their communication was very sensitive and understanding when he became ill and finally passed away. Thank you Reviewed on: 21st September 2023

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