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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Already recommended to lots of new people.

Cheaper premiums for the same protection. Got 5 dogs insured, so the cost is very important to enable continuation of cover. Reviewed on: 26th September 2023

Didn't tell me I needed full leg X rays

With the first horse I wasn't told at all I needed X rays as he was 10k, found it in an email send way after cover started and then the same with the next horse also 10k. Now they're saying I need X rays. If they were clear to their customers, obviously x rays are something you'd get before you buy the horse incase there's something on the X rays. Ridiculous that if my horse was £9999 I wouldn't need X rays. Both quotes were over the phone and I was told both times I just need to send my 5 stage vetting. Very dishonest Reviewed on: 25th September 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. Unfortunately it is difficult to advise without having sight of your policy details. It is correct that we would require x rays for horses where the sum insured is more than £10,000. This is stated on our website in our frequently asked questions as below; A 5 stage vet certificate is required for all horses valued at £5,000 or more. The certificate must be no more than 2 months old. If the horse is unbroken, a 2 stage vet certificate may be supplied instead. If the horse is valued at £10,000 or more, in addition to a 5 stage vet certificate, we also require x-rays of the forefeet, fetlocks and hocks, no more than 2 months old. We are sorry if this was not made clear to you on your previous conversations. Kind regards, Kirsty The Insurance Emporium Response date: 26th September 2023

Relatively straightforward

Pet diagnosed with ailment that required surgery. Claim submitted, quick query re claim, with a small amount deducted for whatever reason, before claim was paid directly into bank account Reviewed on: 25th September 2023

Excellent!

It was a worrying time when our dog was going through tests for possible Cushings Disease. I couldn’t fault the contact we had with everyone at Insurance Emporium. Knowledgeable, helpful, empathetic. Reviewed on: 25th September 2023

Best pet insurance

I've recommended the emporium to all my friends I think they're brilliant Reviewed on: 25th September 2023

A good service company

Find them very efficient in dealing with claims and are competively priced. Have used them for several years Reviewed on: 25th September 2023

Great cover and great customer support

I am extremely pleased with the level of cover we have been offered and for a reasonable price too. When I needed to bring the date forward due to our previous pet insurer being difficult, it was sorted within 24 hours with minimum effort from me, meanwhile I'm still waiting for a response from our old insurer ......! Reviewed on: 24th September 2023

Easy claim process and you can talk to a person too

Unfortunately, we've recently had to make a claim as our cat wasn't well. The claim was processed and payment made promptly. Would recommend this company. Reviewed on: 22nd September 2023

New customer

Process easy ,staff very pleasant and friendly service Reviewed on: 22nd September 2023

Quick and simple process

A really easy system to navigate. Excellent product offering Reviewed on: 21st September 2023

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