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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Competitive company

Fortunately not had to claim for a while ..! However fantastic cover and competitive prices so I’ve no need to look anywhere else!! Reviewed on: 20th August 2023

Great cover

I've been with the insurance emporium for 6 years for my pet insurance. They are always easy to deal with and are great value for money. Reviewed on: 20th August 2023

Sensibly priced

I've got 3 dogs all insured with emporium. I wouldn't be able to afford insurance for them all with other company I've had quotes from. Luckily I've not had to make any claims so far but anything I've spoken to them about they have seemed friendly and helpful. I recommend them to anyone that asks me about pet insurance Reviewed on: 20th August 2023

Super Service

Great service, friendly and helpful staff. Reviewed on: 20th August 2023

BRILLIANT WHEN YOU CLAIM

I've been with Insurance Emporium for some years now. This year I have had to make a claim. They were so helpful and settle each bill quickly and without question or fuss. Reviewed on: 20th August 2023

Cat insurance

My cat fell ill with violent coughing. My vet couldn’t diagnose it and she had to be referred to an animal hospital. I was really worried about the costs but The Insurance Emporium rapidly paid up at each stage of treatment and gave me good advice about when and how to claim. It was such a relief at a worrying time. Thank you. Reviewed on: 20th August 2023

The perfect insurance company

The insurance emporium really supported me when my horse was very sick and hospitalised for over a week. They paid my claim directly to my vets within 5 days and took all the stress off my shoulder, at such a difficult time. Reviewed on: 20th August 2023

Professional & compassionate

A kind and quick response when we lost our beloved family pet last year. I will be forever grateful for your compassionate and professional service. Reviewed on: 20th August 2023

Never needed to use but good price

Hard to give a review as we have never needed to claim, that is when you can tell if a company is any good. But very good price. Reviewed on: 20th August 2023

Very helpful

With the claim that we are going through at the moment with our horse seems to be going through smoothly. Reviewed on: 20th August 2023

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