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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Fast efficient service

We needed to claim, and the insurance Emporium were fantastic. Fast efficient service. Claim settled quickly. Reviewed on: 20th August 2023

Good reputation

Pet Emporium has looked after my last spaniel & settled claims very quickly. Have renewed with my spaniel puppy. Reviewed on: 20th August 2023

Fantastic

After buying my first horse and having nothing but issues with him . Horse emporium have always been there. They have made the whole claims process easy to follow which I was very new to. They paid either myself or my vets and promptly. Couldn’t recommend them enough. Always been very friendly over the phone and explained things whenever I was unsure. Thank you horse emporium Reviewed on: 20th August 2023

Really good insurance company

Low monthly fees, available customer service Reviewed on: 20th August 2023

Horse insurance

Have been with emporium for a number if years for my horse, although I've never made a claim so cannot comment on how easy or hard it is to claim . Only thing I can say is it is getting more expensive Reviewed on: 20th August 2023

Quick and efficient payment after claim.

I was surprised by how easy and efficient the claim was after my pet got ill. Highly recommend. Reviewed on: 20th August 2023

Great customer service

Great customer service, friendly and knowledgeable staff. Thank you Reviewed on: 20th August 2023

Simply the best

Very friendly professional and efficient nothing too much trouble Reviewed on: 20th August 2023

Excellent customer service

I have had my dog insured with The Insurance Emporium for over 4 years. They are absolutely brilliant, always polite and courteous staff when calling to query something on my policy or in relation to a claim . Claims always handled and paid promptly with good communication at each stage so I always know what's happening. Would highly recommend. Reviewed on: 20th August 2023

Decent

Decent insurance company for horses. The small print is very small so be sure to read it (you pay 17 percent of the vet bill still) but good customer service so far. Reviewed on: 20th August 2023

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