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The Insurance Emporium: Pet insurance reviews

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4.84
Based on 5,996 reviews, last reviewed 31st Jan 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
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8%
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1%
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0%
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1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026
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John
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Excellent service quick payment will always recommend them

5
I had claim 4 times in 3 months always paid out over 12000 pounds just with a quick and easy form Excellent service And experience Reviewed on: 20th August 2023
David Jenkins 's avatar
David Jenkins

Great service

5
Raised a claim for our cat recently. The claim was settled quickly & easily without any fuss! Not one of the bigger insurers but one of the easiest to deal with…. Reviewed on: 20th August 2023
Rob Sutton's avatar
Rob Sutton

Outstanding, friendly service at great prices

5
Highly recommend The Insurance Emporium- we come back as regular customers because of the outstanding, friendly service at great, competitive prices Reviewed on: 20th August 2023
Stagecoach Trowbridge and Frome's avatar
Stagecoach Trowbridge and Frome

Excellent value for money

5
Easy to use excellent value for money Reviewed on: 20th August 2023
Margaret Veitch's avatar
Margaret Veitch

Excellent service

5
Helpful knowledgeable staff,good prices Reviewed on: 20th August 2023
Lesley's avatar
Lesley

Great service

5
With 2 aging dogs, The Insurance Emporium is still the best value and lowest price out of any other company I approached. I've now been with them around 6 or 7 years. Anytime I've needed to contact a representative, they have been more than helpful and friendly. Reviewed on: 20th August 2023
Andrew Mackle's avatar
Andrew Mackle

Fantastic!!!!!!

5
Fantastic!!! Excellent customer service.Cheap……and the list goes on… Reviewed on: 20th August 2023
Jerry Mitchell's avatar
Jerry Mitchell

Great customer service

5
Very helpful staff, paid promptly when I made a claim. Reviewed on: 20th August 2023
Wendy B's avatar
Wendy B

Cat Friendly

5
Have had 3 cats with this company and they have been there when i needed any help Reviewed on: 20th August 2023
zena livett's avatar
zena livett

Efficient

5
Great insurance provider and competitive rate Reviewed on: 20th August 2023
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