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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Easy!

Always covered my pets vets fees with ease! Reviewed on: 20th August 2023

Epitome

The Insurance Emporium have been the epitome of pet insurance. Their service is prompt in respect of claims and enquiries. They are also very fair. Reviewed on: 20th August 2023

Horse Insurance

Perfect experience. Quotes were competitive and claims paid. Reviewed on: 20th August 2023

Great service

Easy to claim and Quick to process claim Reviewed on: 20th August 2023

Pet Insurance

Excellent service and competitive quotes Reviewed on: 20th August 2023

Purrfect pet insurance

I’ve often had to call in relation to one of my three pets all insured by insurance emporium and find the customer service exceptional. So friendly, so polite and understanding. No issue with premiums and if they have ever increased I’ve always found it to be minimal amount. Reviewed on: 20th August 2023

Pet insurance

Great company never had any bother with clains paid out straight away when I had my previous dog and she had a few issues . Now I've got a new dog and would go to any other company mthly payments are so reasonable and I can choose how much I want to insure my pet definitely recommend. Reviewed on: 20th August 2023

Perfect for a poorly pet

Insured my dog from a new puppy, at six months started having seizures, tested and now permanently medicated. Amazing help from Emporium, always there to answer questions and prompt payment of (regular) claims. Also no huge hike with permanent condition. Cannot recommend enough Reviewed on: 20th August 2023

Good person to person contact

Very friendly on the phone when you called the lines are answered quickly and the staff are knowledgeable. Very good customer service. Reviewed on: 20th August 2023

Gr8 value 4 money

Overall good service value for money Reviewed on: 20th August 2023

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