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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Good person to person contact

Very friendly on the phone when you called the lines are answered quickly and the staff are knowledgeable. Very good customer service. Reviewed on: 20th August 2023

Gr8 value 4 money

Overall good service value for money Reviewed on: 20th August 2023

Reasonable price premiums

I've not had to make a claim so can't comment on this but I have been insured with the insurance emporium for 5 years and premiums have not changed much for their pet lifetime plan during this time Reviewed on: 20th August 2023

Hassle free experiences only!

The Insurance Emporium have been great with me when one of my horses had to have several diagnostic exams and treatments. Every step was hassle free and payouts were in a timely manner. 100% recommend. Reviewed on: 20th August 2023

Amazing company!!

Friendly amazing staff and are completely honest with you! Which is rare in insurance companies! Have recommended to many people and will continue to use them Reviewed on: 20th August 2023

Reassuring pet insurance

Perfect for our dog. Good price and great cover. Reviewed on: 20th August 2023

Helped when it was needed

My pony needed an operation after discovering some lumps in varying places They paid out quickly even after a few queries Reviewed on: 20th August 2023

Good value for money

Good cover for a reasonable price. No problem claiming vets bills from them. Reviewed on: 20th August 2023

Excellent customer service.

Company keep in touch, and premiums are competitive. Reviewed on: 20th August 2023

Horse insurance

Good value for money and good customer service Reviewed on: 20th August 2023

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