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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Good price

Good initial value and reviews. Price has gone up but still compatible Reviewed on: 20th August 2023

Reassuring

Twice I’ve claimed you have to pay up front but it takes about 3 weeks to get your money back. Customer services are very reassuring Reviewed on: 20th August 2023

Quick and easy process

Several claims on my pet insurance for ongoing treatment and the process has been quick and simple Reviewed on: 20th August 2023

Super straightforward

Had to make a claim last year, no issues nice and simple, sent payment received payment. Good communication: have renewed again this year. Have a few policies with IE now :) Reviewed on: 20th August 2023

Life savers

This insurance company helped me extend my dogs life by 6 years. Superb service and so easy to deal with. Reviewed on: 20th August 2023

Competitive price

I've been with the Insurance Emporium for a number of years and insure my two dogs - good customer service and competitive prices. I've had to make one claim which was dealt with swiftly . Reviewed on: 20th August 2023

Great service provided

We had to claim on insurance for an op for our puppy. The team at insurance emporium were nothing but extremely helpful. The claim was sorted quickly and efficiently, and communication was clear and effective throughout the process. Reviewed on: 20th August 2023

Perfect pet insurance

Anytime I have called for clarification or advice re my pet insurance the operators have been most helpful and knowledgeable Reviewed on: 20th August 2023

Claim for Minky, a well loved dog

Handled my claim quickly and with. Consideration and sympathy. Reviewed on: 20th August 2023

Reliable pet insurance

Easy to navigate website Comparatively priced Reviewed on: 20th August 2023

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