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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.76
Based on 5,995 reviews, last reviewed 25th Aug 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026
Nick 's avatar
Nick
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great prices, easy to access and contact

5
I've been with the insurance emporium for a few years now and never had an issue, from accessing my documents to contacting the team with queries it's always been easy and simple Reviewed on: 1st August 2023
Rebecca Gouveia 's avatar
Rebecca Gouveia

Amazing service

5
Amazing customer service, no fuss, claims settled quickly, online account so easy to navigate, keep you informed every step of each claim, would highly recommend Reviewed on: 1st August 2023
Paul Clark's avatar
Paul Clark

Great insurer

5
Friendly and professional. Available whenever I’ve had to phone. Reviewed on: 1st August 2023
Sandra 's avatar
Sandra

Exceptional service

5
Great price , had to claim for my poor pups eye operation, they were Fantastic, dealt with my vet and paid no trying to get out of it ( I have had that with other insurance company’s ) will definitely be renewing my policy . Reviewed on: 1st August 2023
Lucy Parsons's avatar
Lucy Parsons

Recently Registered

5
Needed help from customer support prior to purchase and they were very helpful in explaining the difference between the 4 weekly and annual policy. Going direct to the emporium also gave me a discount that wasn’t available on the comparison sites Reviewed on: 1st August 2023
Sirima Emmanuel's avatar
Sirima Emmanuel

Best Insurance For Your Dog

5
The Lunar Life policy from the emporium is the best option to give you peace of mind, so you can focus on giving your dog the best life ever, no matter what happens - I always recommend them and they’ve always provided excellent customer service and deal with claims quickly. Thank you Reviewed on: 1st August 2023
Dawn M Murray's avatar
Dawn M Murray

Claim for vet bills for horse treatment

5
I recently had to claim on my insurance due to my horse being diagnosed with ulcers. Never going through this process before i was very apprehensive and worried my claim may get rejected. I spoke with the company regarding my claim and the talked me through the process and put me at ease. The claim process was relatively straight forward and the company worked alongside my vet in order to process my claim. It was stress free and I was paid out quickly and managed to settle the vet fees. The customer service i recieved was excellent and took the worry off me through a rather stressful time. I would highly recommend The Insurance Emporium to all my fellow equestrians as this kind of service is what you need when dealing with an already stressful/upsetting situation whe it comes down to your horse being unwell. Reviewed on: 1st August 2023
SARAH-LEE Coombes 's avatar
SARAH-LEE Coombes

Help when it was needed

5
Handled our emergency claim quickly and efficiently Reviewed on: 1st August 2023
Clark Dreghorn's avatar
Clark Dreghorn

Remained with confidence

5
I have remained a customer as I haven’t been let down by the Insurance Emporium when I’ve needed them. They offer policy cover for all budgets and a speedy claim process Reviewed on: 1st August 2023
Adele Bennett's avatar
Adele Bennett

BEST pet insurance

5
AMAZING cover and when needed to use insurance the staff were so helpful and the whole processes was managed by them so well, no extra stress for us whilst dealing with our emotions for our poorly pet. Reviewed on: 1st August 2023
Sue's avatar
Sue

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