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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Fair support when you need it

We have never made a claim until this year and now we have two on the go! Communication has been excellent and when I have spoken to the team they have all been empathetic and efficient. I have had email communication about my forms being received, but the information about my pay outs has been within days. All the information is clear and consistent. If you are aware of what your policy says there are no surprises. I am very happy with the cover provided. Reviewed on: 1st August 2023

Great pet insurance

Great cover for a great price Highly recommended Reviewed on: 1st August 2023

Good insurance

Right price for great all round insurance cover for my dog Reviewed on: 1st August 2023

no messing about

had 2 claims for my cat,all done proffessionally and with care great company Reviewed on: 1st August 2023

Happy customer

I've been with The IE for quite a few years now, with two cats. I've been lucky re health issues, until recently, when sadly I lost Luna. She was 18, I still have her sister Ginny but being an old lady she has developed health problems too. The IE has a straightforward process to follow and my claims have been dealt with swiftly and with compassion and I thank them for that. Good luck with the award Reviewed on: 1st August 2023

Competitive Premium with 1st Class Cover

This policy is quite simply the best cover and the most economic rate and the policy wording easy to understand all benefits and Terms and Conditions. Would recommend to any pet owner. Reviewed on: 1st August 2023

Total rubbish

When I need them. They disappointed. 67 pound back of a 200pound consultation I imagine a large bill to be the same. With the top premium! Not with the money Reviewed on: 1st August 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear that you were unhappy with your settlement. As with most policies, there are exclusions and limitations to cover that are detailed within the policy wording. Without having full sight of your claim details, we can confirm that for certain consultation fees, we will contribute up to £90, anything that exceeds this amount is unrecoverable. We are sorry if this meant your settlement was less than you were expecting on this occasion. Kind regards, Kirsty The Insurance Emporium Response date: 2nd August 2023

Impressive and affordable

I've had dogs for over 20 years so I've used various pet insurance companies. I would say that the Insurance Emporium has been one of the best companies I've used. They have paid out really quickly when I've made a claim and even more impressive is that the year I made a claim, my premium went down slightly rather than up! I'd definitely recommend Insurance Emporium for pet nsurance. Reviewed on: 1st August 2023

Customer Services

A recent claim was handled quickly and efficiently. Would have no hesitation recommending. Reviewed on: 1st August 2023

great service

this is a great service and I have been with them a long time and trust them to support when needed Reviewed on: 1st August 2023

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