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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Amazing Company

Have had to make multiple claims and have been dealt with efficiently and very quickly. Couldn't ask for anything more Reviewed on: 1st August 2023

Great service

Great service quick payment easy to understand claims form and good prices for policy's. Reviewed on: 1st August 2023

Claim

Quick efficient and friendly service Reviewed on: 1st August 2023

Premium Pet Insurance

Excellence at an affordable price & cover Reviewed on: 1st August 2023

Excellent customer service

Have always found the team to be efficient and supportive. Would highly recommend to family and friends Reviewed on: 1st August 2023

Good

Insurance that suits our needs well Reviewed on: 1st August 2023

Excellent

Easy to deal with, they pay claims swiftly and without any fuss, my filled in the details and the vet completed the application with details of what the claim was for. The application was dealt with quickly and the paid my vet directly. Reviewed on: 1st August 2023

Fantastic, stress free service

I have been with them for 4 years, my dog has Lymphoma for the pat 18 months and has had monthly treatments often costing close to £1000 a month. They have never failed to pay out and all claims have been easy and stress free. I can’t thank the insurance emporium enough throughout this upsetting and stressful time. Reviewed on: 1st August 2023

Reliable

I have found Emporium a reliable and efficient company to deal with. Reviewed on: 1st August 2023

Great prices, easy to access and contact

I've been with the insurance emporium for a few years now and never had an issue, from accessing my documents to contacting the team with queries it's always been easy and simple Reviewed on: 1st August 2023

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