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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Great value pet insurance

Whenever I have needed advice The Insurance Emporium have been able to help me and won’t mislead me. They settle claims easily and quickly Reviewed on: 2nd August 2023

Horse insurance

I find that if you have a problem you can ring up and get really good service. Also if making a claim the payout is so easy and prompt. Reviewed on: 2nd August 2023

Caring and empathetic.

I have used this company for a few years and have always found them to be professional and caring. They were particularly empathetic when I recently lost my dog. I would recommend them and also think they are reasonably priced. Reviewed on: 2nd August 2023

Great to deal with

Only had a handful of claims over the years but always speak to a friendly and helpful person Reviewed on: 2nd August 2023

Speedy settlement!

So simple and stress free to claim when my dog was poorly, thank you so much! Reviewed on: 2nd August 2023

Lifetime cover

Have had lifetime cover for a few years for our dog. Reasonably priced and great customer service. Reviewed on: 2nd August 2023

Brill

Easiest and best insurance ! Go for it. Reviewed on: 2nd August 2023

Amazing

Very easy and quick process to take out insurance with them and so helpful and informative throughout being with them. Would definitely recommend Reviewed on: 2nd August 2023

Pet insurance

The customer service we received after we lost our dog was excellent, couldn't ask for more. Highly recommended. Reviewed on: 2nd August 2023

Excellent Service

One of my German Shepherds has had cushings disease for four years and now has Arthritis and the service from The Insurance Emporium has been Excellent. Reviewed on: 2nd August 2023

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