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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Caring company

My initial claim was for over £3000 and was paid immediately and without any argument also the customer service was great at a time of personal stress for which I cannot thank them enough. Reviewed on: 24th September 2022

Great company

Great company and very reliable Reviewed on: 24th September 2022

Great service & insurance cover

Ive been completely happy with the overall experience and cover received from Pet Emporium. I would highly recommend. Reviewed on: 24th September 2022

Pet insurance review

I have been with the insurance emporium (formerly E&L) for a number of years and have had to make a number of claims for two of our cats and our horse. I cannot express enough how fantastic this company has been. From contacting them, to receiving the claim forms, to pay out. Every step was made so easy and uncomplicated and always dealt with in a professional and sympathetic manner. There is not one negative I can say. Thank you. Reviewed on: 24th September 2022

Cannot fault them at all

Insurance emporium have been utterly brilliant with every claim for my pony. They've been very helpful with my stupid questions, have kept in touch about each claim and have made the process each time very easy at tough times. Thank you insurance Emporium! Reviewed on: 24th September 2022

Excellent pet insurance

We had to make a claim on our pet insurance and were really impressed how user friendly Emporium was, payment was made very quickly. 5 star service Reviewed on: 24th September 2022

Top class Service and Stress Free

Have used these guys for a few years now and after having two very dramatic experiences with two different pets I can honestly say they sorted my claims out so efficiently, quickly and without Stress Brilliant for pet owners when you need them they are there for you Can’t credit them enough Will be re-insuring with them every year now Reviewed on: 24th September 2022

Excellent

I've had excellent experience with this company. Someone recommended them to me,I've only had to claim once and they paid out in a couple of weeks. I'd definitely recommend them to anyone looking for pet insurance Reviewed on: 24th September 2022

Best Pet Insurance Provider

Super friendly, very helpful and informed, understanding, good rates and fast response to claims Reviewed on: 24th September 2022

Excellent service

Horse claim sorted efficiently and quickly. Very easy to deal with Reviewed on: 24th September 2022

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