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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Outstanding

Insurance emporium have provided excellent service. They have responded quickly to claims and cover is thorough. Their premium per month is very competitive as is the excess fee. I pay monthly by direct debit and the amount of cover within a month has enabled me to pay for specialist scans and treatment for my dog. I am so glad I have my dog insured with them as I know he will always get the best help possible for his ongoing health condition. I would gladly recommend them to friends and family. Reviewed on: 24th September 2022

Insurance designed to be understood

From the sign-up process to understanding the policy, Insurance Emporium makes things clear and simple. The platform is well laid out and it’s easy to make updates, Reviewed on: 24th September 2022

Supporting

Never made a claim from any insurance until now. I was received with nothing but support and understanding. So appreciated. Reviewed on: 24th September 2022

The best

The company provides a first class product and service for our dog. Excellent. Highly recommended. Reviewed on: 24th September 2022

Great service

Very good company. They let you know where they are at with your claim and the whole process. Reviewed on: 24th September 2022

Great pet insurance

Excellent prices and coverage for pet insurance Reviewed on: 24th September 2022

Absolutely fantastic

We signed up with insurance emporium a few years back for pet cover for our dogs. Thankfully we have only needed to do one claim and the process was effortless. Could not recommend enough! Reviewed on: 24th September 2022

Very friendly and reliable service

My border collie cut her paw deeply.. very quick to pay claim. £700 cost. Reviewed on: 24th September 2022

Very good insurance

Definitely not overpriced, good communication, been with them over 2 years now. Reviewed on: 24th September 2022

Best Insurance

I have paid for our 3 puppies to be insured and I got the best price for multi-pet Reviewed on: 24th September 2022

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