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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.72
Based on 5,996 reviews, last reviewed 6th Sep 2026
100% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026
JD's avatar
JD
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

So easy

5
No fuss, easy to deal with and amazing customer service. I wouldn’t ever use another company to insure my cats. Reviewed on: 24th September 2022
michellemorley41@yahoo.co.uk's avatar
[email protected]

Outstanding

5
Insurance emporium have provided excellent service. They have responded quickly to claims and cover is thorough. Their premium per month is very competitive as is the excess fee. I pay monthly by direct debit and the amount of cover within a month has enabled me to pay for specialist scans and treatment for my dog. I am so glad I have my dog insured with them as I know he will always get the best help possible for his ongoing health condition. I would gladly recommend them to friends and family. Reviewed on: 24th September 2022
Angela Powell 's avatar
Angela Powell

Insurance designed to be understood

5
From the sign-up process to understanding the policy, Insurance Emporium makes things clear and simple. The platform is well laid out and it’s easy to make updates, Reviewed on: 24th September 2022
E Newall's avatar
E Newall

Supporting

5
Never made a claim from any insurance until now. I was received with nothing but support and understanding. So appreciated. Reviewed on: 24th September 2022
Mandy sisdon's avatar
Mandy sisdon

The best

5
The company provides a first class product and service for our dog. Excellent. Highly recommended. Reviewed on: 24th September 2022
Alan Reeves's avatar
Alan Reeves

Great service

5
Very good company. They let you know where they are at with your claim and the whole process. Reviewed on: 24th September 2022
Young's avatar
Young

Great pet insurance

5
Excellent prices and coverage for pet insurance Reviewed on: 24th September 2022
Harry calton's avatar
Harry calton

Absolutely fantastic

5
We signed up with insurance emporium a few years back for pet cover for our dogs. Thankfully we have only needed to do one claim and the process was effortless. Could not recommend enough! Reviewed on: 24th September 2022
Anthony's avatar
Anthony

Very friendly and reliable service

4
My border collie cut her paw deeply.. very quick to pay claim. £700 cost. Reviewed on: 24th September 2022
Alistair Roe's avatar
Alistair Roe

Very good insurance

5
Definitely not overpriced, good communication, been with them over 2 years now. Reviewed on: 24th September 2022
Jade Wheeler's avatar
Jade Wheeler

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