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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Extremely happy

All claims were paid an excellent service Reviewed on: 29th August 2020

very helpful information at time of claim.

Very helpful man I spoke to on the phone and was kept up to date on the progress of my claim. Very efficient service all in all. Reviewed on: 29th August 2020

Pet insurance

Excellent service for both pets during a difficult period Reviewed on: 29th August 2020

Great customer service

Great company to deal with regarding purchasing the insurance and and queries. Not had to claim so can’t comment on this area. Reviewed on: 29th August 2020

Amazing

They dealt with my claim very quick when my dog got bloat and sadly 3 weeks later lost her. The company made it painless and didnt keep asking same questions. I have now swapped all my dog insurance over to this company they are truley amazing.Thank you Reviewed on: 29th August 2020

Easy to set up and deal with

Our horse has been insured for the last 2 years and this spring he had a nasty field accident which resulted in weeks of very expensive vet treatment. It was easy to make a claim and the whole experience was as stress free as possible Reviewed on: 29th August 2020

pet insurance

thoroughly recommend, my experience was great Reviewed on: 29th August 2020

Great service

Great service , affordable insurance Reviewed on: 29th August 2020

Easy friendly helpful

I haven’t thankfully had to use my insurance but when I needed to contact them they were super friendly helpful and efficient. Reviewed on: 29th August 2020

Fantastic

I was looking for a renewal quote on behalf of my grandmother and the customer service was brilliant and provided a great deal with more than she had with her previous provider Reviewed on: 29th August 2020

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