Write a review

Go to business site

The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

View other The Insurance Emporium products

4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

Read all reviews Write a review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

Review The Insurance Emporium: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

The Insurance Emporium Pet insurance reviews (5996)

Brilliant

On the one time we’ve had to make a claim they were quick and comprehensive- great to deal with!! Reviewed on: 17th August 2020

Easy to make a claim

Portal easy to use, terms and conditions not so easy to assess. Reviewed on: 17th August 2020

Personal touch

It is nice in this day and age to speak to a person and not a machine. Customer service is brilliant and they always stride to help you the best they can.I have already recommended them to all my friends and family.Very happy with Emporium insurance that is why I stay with them. Reviewed on: 17th August 2020

Brilliant value for money

Staff really helpful and friendly Reviewed on: 17th August 2020

No hassle and extremely competitive on price

Had a very easy transition from my previous insurer with no hassle and easy to set up. The customer portal that you run that I can sign into at any time and access anything I need to is great! The cover is great at the price is really competitive Reviewed on: 16th August 2020

Value

After shopping around for the best pet insurance for my puppy last year I came across the insurance emporium which was great value compared to other insurance companies. I've not yet had to claim (touch wood) but would recommend them to anyone wanting good value insurance after reading good reviews on them. Reviewed on: 16th August 2020

Prompt Service

My son and I have 4 pets insured with the Insurance Emporium. I have been with this insurer for 4 years. I have had to claim for 3 pets over this time - one pet has ongoing treatment for lameness which includes physiotheraphy and acupuncture, I have always received prompt reimbursement direct into my bank account for this treatment. Another pet has over active thyroid for which he has tablets and again I receive prompt reimbursement direct into my bank. Another pet sadly passed away earlier this year. I received a lovely letter from the insurers sympathising with my loss and they very quickly refunded the latest monthly premium for this pet and once again reimbursed me very quickly for the treatment he had. Reviewed on: 16th August 2020

Great Company

I have only had to ring Insurance Enporium once about a claim and they were brilliant, so helpful and couldn’t do enough to help when I needed it, so thank you. Reviewed on: 16th August 2020

Easy set up, fast acting on my claim, great for my small budget

Have had to claim for surgery on my horse and they were super quick and paid my vet fast. Hope my 2nd year's premium will not rocket next February! Reviewed on: 15th August 2020

Grateful for your help!

We have an old lab and moved across because the previous co. were pushing the monthly premium up to near £100!! Now we pay a very reasonable price, and this weekend you've put our already vexed minds at ease while she is at the vets after being really poorly! Thank you!! Xxx Reviewed on: 15th August 2020

Do you have a different The Insurance Emporium product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Pet Insurance
from Howden 0.00 from 0 reviews
Pet Insurance
from Allianz 2.00 from 8 reviews
Pet Insurance
from Healthy Pets 4.64 from 259 reviews

Want to see more from The Insurance Emporium?

Student Insurance
from The Insurance Emporium 5.00 from 8 reviews
Wedding insurance
from The Insurance Emporium 4.94 from 28 reviews
Caravan insurance
from The Insurance Emporium 4.92 from 359 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub