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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.80 (5994 reviews)

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4.80

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Great insurance company

Quick payout on both my pets. We’re sympathetic about claims and made the whole experience easier. Reviewed on: 3rd August 2020

Excellent communication, friendly staff and fast payments made

My 7 year old dog Buddy was diagnosed with an aggressive form of cancer. He had an operation and 6 courses of chemotherapy and he is now thankfully in remission. During this very upsetting and stressful time The Insurance Emporium supported me all the way. No query was too silly, they were compassionate and helpful. The payments to me after each treatment claim were made fast and efficiently. I would highly recommend them to all my friends. Reviewed on: 3rd August 2020

Excellent Value and no quibbles when we had to claim

We have just renewed our insurance for our Labrador Retriever with the Pet Emporium. Not only was the premium very competitive but last year we had an accident which necessitated emergency treatment at a Bank Holiday weekend. The online claim process was easy and the claim settled quickly and efficiently without a trauma! Therefore we had no hesitation to renew with Pet Emporium for a further year. Reviewed on: 3rd August 2020

Fair and comprehensive

The horse insurance was easy to set up with easy, clear choices and when we had to unfortunately make a claim when the horse was ill, there was no quibble at all. Reviewed on: 3rd August 2020

So easy..no stress

So easy to arrange at a fair price and none of the usual stress associated with insurance renewal. Reviewed on: 3rd August 2020

The Best

Helpful, Informative, considerate, cost competitive, excellent claim service. What more do you need from your insurance. Reviewed on: 3rd August 2020

Best ever

Love The Insurance Emporium. Have been with them awhile and never had any problems with them Reviewed on: 3rd August 2020

Very affordable

Having an elderly dog and struggling with over inflated premiums, this company has offered a much fairer premium with peace of mind that my dog is insured. Reviewed on: 3rd August 2020

Good experience

I have unfortunately had to claim for vet costs twice with Insurance Emporium and on both occasions my claim has been dealt with quickly and clearly. Reviewed on: 3rd August 2020

Fab provider

Fab customer service, good price. Wouldn’t go anywhere else! Reviewed on: 3rd August 2020

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