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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Very affordable

Having an elderly dog and struggling with over inflated premiums, this company has offered a much fairer premium with peace of mind that my dog is insured. Reviewed on: 3rd August 2020

Good experience

I have unfortunately had to claim for vet costs twice with Insurance Emporium and on both occasions my claim has been dealt with quickly and clearly. Reviewed on: 3rd August 2020

Fab provider

Fab customer service, good price. Wouldn’t go anywhere else! Reviewed on: 3rd August 2020

Simple and straight forward

Such a straight forward and simple process from beginning to end. Extremely customer friendly. Reviewed on: 3rd August 2020

Good cover

Good cover and contacted me straight away with a problem with my policy and rectified over the phone. Reviewed on: 3rd August 2020

Very happy

Always good service and value for money Reviewed on: 3rd August 2020

Great customer service

Great customer service, super friendly and super helpful! Reviewed on: 3rd August 2020

Prompt service

Insurance Emporium had provided the best pet insurances for my two pets and whether its a claim, missed payment issue or just a general inquiry their service had been prompt and accurate and I have never had a single worry. Reviewed on: 3rd August 2020

Quick payments. Great customer service staff.

Changed to insurance emporium after a bad experience with my previous insurer. They have been amazing from putting in a claim to paying out. You are kept informed every step of the way. If I have ever had to call with a query who ever I have spoken to has been charming, would recommend them and have done. Reviewed on: 3rd August 2020

Hassle free

Completely Hassle free and very helpful. Reviewed on: 2nd August 2020

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