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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.80 (5994 reviews)

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4.80

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Have recommended and will do again

Easy to set up, competitive in the marketplace and no issues at all since joining. What more could you ask for? Reviewed on: 31st July 2020

Excellent customer service

Alway quick to respond on emails and very helpful to answer any queries and up date my polices as required. Never had an issue. Reviewed on: 31st July 2020

Very helpful

When our young dog died suddenly, Pet Emporium dealt directly with the vets saving us additional stress when we were beyond heartbroken. We would highly recommend them and I have done within the animal rehoming group that I work with Reviewed on: 31st July 2020

Cost effective

Thankfully I haven’t had to make a claim but they seem very well priced Reviewed on: 31st July 2020

Easy to claim

When I had to claim for my dog it was relatively straightforward and quick. Reviewed on: 31st July 2020

Great insurance

We have had our horses insured through insurance emporium for several years and we have never had any issues, always paid in a timely manner, never questioned any claims! Brilliant Reviewed on: 31st July 2020

Happy pet owner

Very easy and economic website based insurance policies Reviewed on: 31st July 2020

Extremely helpful

When my elderly cat recently became unwell my enquiries were dealt with sympathetically and quickly. Would not hesitate to recommend them Reviewed on: 31st July 2020

Simple and effective!

Great price. Great benefits. Easy process. Reviewed on: 31st July 2020

Very friendly and helpful

I have two dogs insured, and when I rang to set up the insurance, the call handler was very friendly and helpful. Good experience and a good insurance deal was provided. Reviewed on: 31st July 2020

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