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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

An absolute winner!

The Insurance Emporium are a brilliant company. Professional, efficient and the thing I love the most ‘personal’. When you call you speak to a ‘person!’ Not automated, an actual human being, who, each time I have called are polite, knowledgeable and helpful. I wouldn’t go anywhere else for my pet insurance! Reviewed on: 31st July 2020

Friendly, easy to speak to a human

Renewals are easy as too is any questions. You're not on hold for long periods of time and you dont have to go through long automated processes. I've recommended to a friend. Reviewed on: 31st July 2020

Very happy with service

Quick, efficient and a good price to cover my dog. Claim I had was sorted with no hassle and payment was received quickly at the vets. Definately would recommend. Thank you. Reviewed on: 31st July 2020

Just the job

A very simple easy process to make sure they offer you the best insurance cover for your pet at a very reasonable price Reviewed on: 31st July 2020

Excellent Service from Emporium

Emporium were friendly and helpful from beginning to end. Explaining everything we wanted with respect and professional manner Reviewed on: 31st July 2020

Fantastic service

They were amazing when my cat got sick and I had only recently insured my cat with them. Paid bills promptly and full amount Reviewed on: 31st July 2020

Excellent cover at an affordable cost .

Used E&L as they were then for many years and always found them fair and honest to deal with. Affordable cover for excellent cover for my pet cat. Reviewed on: 31st July 2020

fantastic service

Great insurance, fantastic service and always on hand to help Reviewed on: 31st July 2020

pet insurance

very helpful amazing customer experience Reviewed on: 31st July 2020

Great customer services

You always get a quick response, very helpful Reviewed on: 31st July 2020

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