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The Insurance Emporium: Pet insurance reviews

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4.84
Based on 5,995 reviews, last reviewed 5th Sep 2025
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

EXCELLENT COMMUNICATION FAST RESULTS

5
Very helpful and quick to answer. Easy forms to complete. Reviewed on: 2nd July 2020
beadman's avatar
beadman

Excellent service

5
I had an accident on the road with my horse. The insurance emporium have been brilliant supporting me through the claims process they have made it very easy and sorted it all out quickly Reviewed on: 2nd July 2020
Sarah Sharp's avatar
Sarah Sharp

Quick and easy

5
Fantastic service and quick and easy to do business with. Thank you. Reviewed on: 1st July 2020
Wendy's avatar
Wendy

Great service from Insurance Emporium

4
Helpful customer advisors, easy to complete forms, claims processed quickly. Reviewed on: 1st July 2020
SH's avatar
SH

Great service

5
I was kept involved at all times in the claiming process, paid claim with no quibbles at all, hopefully I won't have to use their services again. Reviewed on: 1st July 2020
Margaret Gemmell's avatar
Margaret Gemmell

Outstanding service

5
Our dog got very ill quickly, at a worrying time all we had to do was put details on a form the vet filled in their side and the claim form was emailed in. It was paid quickly and with no problems. Which made it easy for us to concentrate on our dog and not worry about how we were going to pay for the. Try fees to make her better. Well done the insurance emporium. Reviewed on: 1st July 2020
Stephen's avatar
Stephen

2 claims - both handled without any quibble

5
I was nervous about taking out insurance with a company that I'd never heard of but in the last 2 years I've had to make two claims and on both occasions, they were handled efficiently and without quibble so I would have no hesitation in using again or recommending. Reviewed on: 1st July 2020
LC's avatar
LC

Smooth claim and friendly

5
I had to claim on my insurance recently and each time I called to ask a question The staff couldn’t have been more helpful or friendly. They genuinely seem to care and want to help with your queries. Thank you Reviewed on: 1st July 2020
Abbie's avatar
Abbie

Quick and easy

5
Needed to claim on my pet insurance for the first time a few weeks ago. The claim process was easy, and I got my money back within a week. No issues Reviewed on: 30th June 2020
Laura Beard's avatar
Laura Beard

Complete rip off

1
I took out this insurance for older dogs. Don’t bother you still do not get cover d for the important things like euthanasia cremation. You may as well pay £20 per month from a different company and receive the same outcome. Very disappointed Reviewed on: 29th June 2020
Diann Powell's avatar
Diann Powell

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