Write a review

The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

View other The Insurance Emporium products

4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

Read all reviews Write a review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

Review The Insurance Emporium: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

The Insurance Emporium Pet insurance reviews (5995)

Customer service exceptional

Whole process was helped by really pleasant lady in customer service, Sophie. My vet carried on the process and the pay out came through very quickly. Reviewed on: 29th June 2020

Fast settlement

Settlement was completed very fast and efficiently after claiming. Reviewed on: 29th June 2020

Very Satisfied New Customer

Hadn’t been aware of Emporium before but a couple of months after taking out a policy with them I had to make a claim. They were extremely helpful when I rang - ahead of visiting the vet and settlement of my claim was prompt and hassle free Reviewed on: 26th June 2020

Superb comfort

Unfortunately we had to claim on our pet insurance. Claim processed without any problem. Reviewed on: 26th June 2020

Great service speedy payment for claims

Unfortunately I had to claim against the pet policy but it was easy and very quick to receive the money in my bank thank you Reviewed on: 26th June 2020

Very Quick insurance claim

Our Dog has to have eye surgery and a lot of treatments afterwards, as you can imagine this was very costly. We gave our insurance forms to the vets who sent it off to the emporium and within a week we heard back from them and their communication was fantastic. Very friendly staff which makes all the difference when you have a poorly pet. Reviewed on: 26th June 2020

Quickly resolved and friendly

They dealt with my claim very quickly, and I had the money in days. Everyone I have dealt with has been very friendly and knowledgeable. Reviewed on: 26th June 2020

Swift Settlement in Worrying Times

when I needed to claim on my policy for my cat The Insurance Emporium were so helpful and made the process so simple easy form to fill in and swift payment taking all the additional worry out of the claim process. THANK YOU. Reviewed on: 26th June 2020

No hassle claim procedure - professional efficient and super friendly

Switched from Kennel Club's extortionate insurance for my three labradors. Couldn't have foreseen two of my dogs suddenly becoming ill with expensive procedures required. I was worried that Insurance Emporium may not honour the claims as I was a fairly new customer and their policy prices are incredibly low. I was delighted when both of my claims were paid in a timely manner with no fuss. Thanks to Insurance Emporium I now have two healthy labradors again. I would highly recommend them to anyone looking for Pet Insurance. Reviewed on: 26th June 2020

Amazing claims process

my collie is in the middle of getting his hip sorted and replaced. This company has exceeded my expectation and given me one less thing to worry about. Brilliant company, brilliant products and superb employees. Thank you. Reviewed on: 26th June 2020

Do you have a different The Insurance Emporium product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Pet insurance
from Petplan 4.85 from 2331 reviews
Pet Insurance
from Muddy Paws (formally VetsMediCover) 4.23 from 11 reviews
Pet insurance
from Purely Pets 4.71 from 2028 reviews

Want to see more from The Insurance Emporium?

Student Insurance
from The Insurance Emporium 5.00 from 8 reviews
Wedding insurance
from The Insurance Emporium 4.96 from 28 reviews
Caravan insurance
from The Insurance Emporium 4.91 from 359 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub