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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.84

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Speedy efficient process of claim

Was very impressed with the process of claiming, was very easy to fill out relevant forms online to print out and get Vets to complete and send off. Was notified via email when forms received and also with various updates throughout until receiving decision. Reviewed on: 6th July 2020

Sympathetic staff , prompt payment of claim

I have been with them since I bought my cat as a kitten in 2017. This is the first time I have claimed and it was quite a large one. I’ve been very impressed with the whole process. Very easy to do, prompt assessment and payment of the claim, friendly, sympathetic and helpful staff. So far, the premium has been reasonable, too. Reviewed on: 6th July 2020

Absolutely 5 star service

I had to make a claim for my puppy, as I was really worried (as most people are when having to deal with insurance) as I didn't need any more stress on top of everything. However, my experience was brilliant, the form was really simple and Insurance Emporium responded within days to the claim, called me to arrange a bank transfer and made the payment well within a week or two of submitting. Really brilliant. Reviewed on: 6th July 2020

The team is dedicated to providing a good service.

All my interactions with them have been pleasant and helpful. It's just easy. Reviewed on: 3rd July 2020

Fantastic company

My horse needed a lot of veterinary investigations after going lame. Not only did I have the worry of what the outcome would be for him, I also had the worry of the financial side of it all if insurance wouldn't pay. The insurance emporium were fantastic, after collecting all the data needed for the claim, they paid the vets bill with no hassle at all (unlike some insurance companies), taking a lot of the stress away. I highly recommend The insurance Emporium, they are helpful, reliable and sincere. Reviewed on: 3rd July 2020

Ben

Had to put a claim in for my weimaraner Ben. The service was quick and efficient from start to finish would highly recommend Emporium. Reviewed on: 3rd July 2020

Aced my horses life

If it wasn’t for paying out as quick and as easy as they did we would not of been able to afford my horses treatments and he would of died and my family would of been left devastated and in a serious financial situation which would of devastated my family Reviewed on: 2nd July 2020

Had to claim

good experience from initial contact very happy with way my claim dealt with hassel free and paid with no problems. Reviewed on: 2nd July 2020

Overall a great service

The premiums are much more reasonable than other insurance companies I've been with and when I needed to make a claim for my horse it was handled promptly and the communication and customer service was great. Reviewed on: 2nd July 2020

Fantastic Customer Service

From start to payment received the speed and professional approach to this claim has been outstanding, especially as it has been during the Covid 19 pandemic. Everything was so easy because it was explained so well. Claim started on middle of May and settled 1st July with Vets. Couldn't recommend highly enough and so glad I have my other dog and 2 horses with same insurance company. Reviewed on: 2nd July 2020

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