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Tide: Business Banking reviews

Name: Business Banking
Rating: 4.8 (5687 reviews)

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4.69

Based on 5,687 reviews, last reviewed 8th Apr 2025

600% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Good, simple. Good, simple. Always feel like they have my back Reviewed on: 8th April 2025

Latest lowest rating:

1

Account frozen and no ability to unfreeze It's payday for our employees and we can't access our bank. Tide froze it with no notice 'for safety and security'. Won't release access under any cir... Read more Reviewed on: 27th March 2025

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About this product

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to d...

Tide Business Banking reviews (5687)

Review of the Tide, Business Banking:

Very user friendly and fresh approach

Tide are a breath of fresh air in business banking. New innovative approach. Very supportive. They have remembered whose money it is and have given simple tools and great service to help Brilliant Highly Recommended Reviewed on: 18th March 2023

Terrible customer service and froze account with no...

Terrible customer service and froze account with no access to funds Reviewed on: 1st February 2024

Expect continuous audits of every transaction you make

Tide continuously audits customers, requesting contracts and receipts for every single transaction conducted in the last few months. Unless you have a significant in-house finance team to deal with these constant queries, suggest you avoid. Reviewed on: 29th January 2024

Horrendous customer service

Ive had nothing but problems with this company since i opened a bank with them in 2023. But most recently they are just USELESS!!! Messaged about an unauthorised payment and straight away they froze my account leaving me unable to pay my bills or rent. Over a 93p payment. Then the woman i was speaking to just stopped responding. I got a reply from someone else saying i had to order a new card, so basically rather than helping me they let the payment come out anyway, dint adress ... Reviewed on: 15th January 2024

Pause & closed my account without any explanation.

They paused my account without any explanation. It has now been closed with no explanation. I have had an email to say give me your account details and we will send you the money in the account less fees within 7 days. I emailed my details along with a copy of a bank statement of the bank account I want them to put the money in. I emailed for an explanation to which they replied I need to log into my account (which they closed that I no longer have access to) to speak to the... Reviewed on: 10th January 2024

I am disappointed with Tide Bank's service.

I am disappointed with Tide Bank's service. I've been attempting to open a bank account and order a POS system for my fast-food startup for two months. Despite submitting all requested documents, I face daily requests for the same evidence. They persistently refuse to grant me a bank account, creating unnecessary hurdles for my business. It's incredibly frustrating, and it seems they are uninterested in supporting startups, despite my earnest efforts and compliance with their re... Reviewed on: 10th January 2024

Worst bank account

They paused my account on November 3rd with out telling me why and on 26th after 3 weeks they told me that they closing my account and today 16 December they have not refunded me my money Reviewed on: 16th December 2023

Avoid this sham of a bank

Offers zero protection against fraud. I'm over £2k out of pocket Reviewed on: 16th November 2023

STAY AWAY

Worst service I ever had.Tide made a payment to someone without me consent.When I contacted tide they replied that the third party showed us invoice.If someone show invoice will tide pay them without account holder permission??anyone know where to complain and what to do any help will be really appreciated thank you. Reviewed on: 19th October 2023

Rubbish service

Rubbish, they asked for all sort of proof and after 2 days saying it can't be approved , what the hell I just wanted an account to put my money in and they are using it till I need it , I didn't ask them for money , if I could put 0 stars that I would do . Reviewed on: 23rd September 2023

Disappointing Experience with Tide Bank

I must say that my experience with Tide Bank has been nothing short of a nightmare. This is by far the worst bank I have ever encountered, and I feel compelled to share my frustrations. First and foremost, I lost my card and promptly reported it to the bank. However, when I discovered that someone had used my card for two unauthorized transactions, Tide Bank showed no interest in helping me recover my money. Their lack of support in such a critical situation was extremely dishe... Reviewed on: 7th September 2023

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