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Triodos Bank: Current Account reviews

Name: Current Account
Rating: 4.92 (5538 reviews)

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4.93

Based on 5,538 reviews, last reviewed 6th Feb 2025

12800% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Great customer service Whenever I have contacted Triodos by phone the customer service has been brilliant. The mobile banking is easy to use Reviewed on: 6th February 2025

Latest lowest rating:

1

There is a hypocritical £3 a month charge (fair fee) There is a £3 a month fee for the current account unlike most other current accounts. The reason Triodos bank states it does this is so that it is a “... Read more Reviewed on: 15th August 2024

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About this product

The Triodos Personal Current Account has a low monthly fee.

You can manage your account via an app and there’s a Bristol-based contact team if you need support. Triodos don’t offer an overdraft facility or immediate faster payments. You’ll get text message alerts to help you manage your money and online statement.

Triodos Personal Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Triodos before, you can also leave a review and share your experience.

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Triodos Bank Current Account reviews (5538)

Future focused banking trail blazer

Triodos is a responsible bank that cares about the future. It shows commitment to ensuring that our money does not harm the planet that we depend on. It educates investors using their social media to show projects that are having a positive impact. It's leading the way and other banks should follow their example. Reviewed on: 13th January 2025

Reply from Triodos Bank Hi there, thank you for leaving a review. It's great to hear your enthusiasm for sustainable banking. We always strive to be transparent with where your money goes, so our customers can recognise their part in a positive movement. Thank you for being a valued customer! Kind regards, Alex Response date: 30th January 2025

Very happy customer of Triodos since 2018.

If and when I have had to contact customer service, my request is dealt with very quickly. Been a customer since 2018 and have no plans to go elsewhere. I love seeing in the app the impact Triodos has and knowing being a customer is part of that. I’m a very happy customer of Triodos. Reviewed on: 13th January 2025

Reply from Triodos Bank Hi Melanie, thank you for leaving a review. It's great to hear that our friendly contact team have been able to assist when you've needed it. We're proud of the Impact Feed feature in the Triodos App and are glad to hear that you're enjoying it. Thank you for being a valued customer! Kind regards, Alex Response date: 30th January 2025

Triodos Bank aligns with my ethical objectives.

Triodos Bank aligns with my ethical objectives...I am confident that my money will be used only to support business that do not hurt our planet Reviewed on: 25th August 2024

There is a hypocritical £3 a month charge (fair fee)

There is a £3 a month fee for the current account unlike most other current accounts. The reason Triodos bank states it does this is so that it is a “fair fee” to make the bank fairer for financially vulnerable customers who may acquire overdraft charges. However if you are a customer with no money in your current account the fee will result in a un-arranged overdraft. This seems counter to Triodos “fair fee” reasoning, this hypocritical fee results in financially vulnerable customers being pushed unknowingly into a overdraft. Reviewed on: 15th August 2024

Triodos are great

Triodos are great - the App is very easy to use and I can get through to a human easily on the phone! I love knowing my money is being used to do good and not funding fossil fuels or destruction of the Amazon. Reviewed on: 2nd August 2024

The only truly ETHICAL bank.

The only truly ETHICAL bank. Great current account service. Comprehensive and easy to use app. Reviewed on: 26th May 2024

Helps me sleep at night

It is so nice being with a bank i can trust to do the right thing and i know arent destroying the planet behind my back. And if a bank cant look after the planet its customers live on then it isn't looking after its customers. Reviewed on: 25th May 2024

I've enjoyed banking with Triodos.

I've enjoyed banking with Triodos. Their ethical approach to banking and investing is refreshing and aligns perfectly with my own. Their app is easy to use and their card is made of renewable resources. Only issue I've had is that my card doesn't always work when trying to make a contactless payment and they're not yet Apple pay ready, but those are minor inconveniences that I am sure will be addressed as the bank grows. Reviewed on: 24th May 2024

Ethical and transparent banking

The most ethical and transparent bank on the market Reviewed on: 24th May 2024

Peace of mind

I moved banks due as I wanted peace of mind about ethics and great customer service, I wasn’t disappointed. I enjoy seeing transactions going out on the same day, unlike any previous bank account. I no longer need to spend ages reconciling my account as a consequence. I feel safe either banking online or using the app given the great security features. Reviewed on: 4th May 2024

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