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TSB: Classic Plus Account reviews

Name: Classic Plus Account
Rating: 3.99 (168 reviews)

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3.84

Based on 168 reviews, last reviewed 19th Apr 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

23%

13%

Latest highest rating:

4

Banking app Banking as normal, nothing outstanding Reviewed on: 19th April 2025

Latest lowest rating:

1

Worst bank ever. I got lied to and when I complained the closed my account. Reviewed on: 12th April 2025

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About this product

The TSB Classic Plus Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

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TSB Classic Plus Account reviews (168)

Easy signup, everything works, good interest

Heard TSB are offering 5% interest on first £5k in account, provided you pay in £500 a month. Signup was all online, as easy as any bank signup could be, really. Only glitch I think was finding out how to opt for paperless billing (you do that at first sign-in after opening the account). All paperwork and cards arrived promptly. Barely used the account so far but the signup was painless. Reviewed on: 28th March 2016

Not satisfied

I had an appointment in Cheltenham branch TSB to apply for a current plus account. I didn't approve satisfactory for a member of staff litterally investigating where I work, three different types of identity, which i presented, my address proofs of water bill, tenancy agreement, insurance letter and bank statements which i presented also haven't passed her expectations. I felt humiliated at that point. I was advised to request a statement from my current bank to issue me a statement with my address on. Also had a comment why I don't have an english driving licence? I said to her that I will never be back! Reviewed on: 12th March 2016

Terrible account

i had had a missed call from the bank with a voicemail regarding needing me to attend an account review. I ignored this and went about my business as usual. I was in the bank paying in a cheque when the cashier told me I needed to attend an account review and asked if I would stay for that at that time, I explained I could not as I had to collect my son from nursery. She then hassled me more to give a date of when I could attend because apparently my account was no longer available and I was going to have to change my account. I told her I would call the other branch in my town and make my appointment. I did this and instead of asking for a review I told them I wanted to close the account that was a packaged account and change it to an account with no monthly fee. I explained I did this because I was being bullied into making an appointment and the cashier told me my account was no longer available which I was now told this was not true and did I want to change my mind and keep my account however by this point I didn't want to keep paying for an account to them when their service and staff would treat me that way Reviewed on: 19th February 2016

excellent service

I have been with TSB for a good while now and dont have anything bad to say. the cistomer service has been great and have received the help i require every time i call Reviewed on: 19th February 2016

Good Extras

I like this account as it gives me some good extras for a small monthly fee. Contact in my local branch is very good and I#ve always had good customer service in my long history with this bank. Reviewed on: 16th February 2016

Very good bank account

Lovely staff. They explained the account when I went into the Truro branch to sign up. Good customer service. Reviewed on: 12th January 2016

Not the best

I'm a little disappointed that the interest rate reduces after a year. I'm also unable to receive any paper statements and their online banking system is a harder to work with. There are definitely better current accounts out there. Reviewed on: 24th December 2015

Very good

High interest rate (5%), with the possibility of opening two accounts. Easy to use with a nice web interface. Can go paperless. Only downside is that the max. capacity is £2k. Overall good. Reviewed on: 24th December 2015

Simple to switch, great rewards

I have recently switched my current account to TSB. I did the swap online and was surprised how smooth the transition went. The system made it so easy and now I am earning a great rate on the account plus a really great rate on the regular savings. Also I got a contactless card that I get money back on! Really recommend this account! Reviewed on: 24th December 2015

Current Account

The TSB classic plus is a fantastic account with a great monthly interest rate would thoroughly recommend to family and friends and would consider staying with them as Ive never had any problems with them whatsoever. Reviewed on: 24th December 2015

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