Write a review

TSB: Classic Plus Account reviews

Name: Classic Plus Account
Rating: 4 (165 reviews)

View other TSB products

3.85

Based on 165 reviews, last reviewed 4th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

54%

23%

12%

Latest highest rating:

5

TSB are a friendly and helpful bank. TSB are a friendly and helpful bank. The app is easy to use and optimised for quicker functions and access to all the services TSB offer. Happy custom... Read more Reviewed on: 10th June 2024

Latest lowest rating:

1

d..Blocked Account transaction. Blocked account UK advisor OK but Overseas so called fraud experts reading from scripts useless. No managers to escalate your compaint farmed out to m... Read more Reviewed on: 4th October 2024

Read all reviews See your review

About this product

The TSB Classic Plus Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic Plus Account reviews (165)

Review of the TSB, Classic Plus Account:

A great deal

I'm one of those people that has several current accounts, chasing good offers. The TSB current account is one of the best because it pays 5% interest and I get some cashback when I use their contactless debit card. Their online banking is one of the most straightforward and reliable and once you've opened the current account you can apply for the monthly saver. I can't comment on how they deal with problems as everything has worked swimmingly for me. Reviewed on: 24th December 2015

In 2018 TSBs online services let me down

I`ve been a customer of TSB for over 10 years and I didn`t have a lot of issues with my current account or our joint account until last year. Since 2018 I had constant issues with the online banking and services, issues with using my debit card to make payments, poor customer services, etc. After I made a complaint through Resolver regarding a failed online payment in October 2018 TSB hasn`t even responded and I had to escalate the case to the financial ombudsman. I`m looking to switch banks now I`m simply tired of their poor internet banking and bad customer services. Reviewed on: 29th January 2019

TSB really cares

TSB really shows an interest in actively helping customers. Every year I receive a call from my local branch inviting me in to see if there are ways they can help me. I feel really valued and will never leave TSB. The staff in branch and always helpful and smiling. Reviewed on: 22nd January 2019

No Problems

Never had any problems that was not sorted quickly. Reviewed on: 21st January 2019

Staff try to help... but the system is dire!

Unable to log on, difficulties viewing statements, poor online service... the list goes on. After visiting the branch, the staff try to be helpful but seem to be unable to access their own system leaving customers frustrated and baffled. Reviewed on: 10th January 2019

reliable

reliable banking, been with them for a long time. however like other banks, they don't seem to be rewarding their loyal customers Reviewed on: 8th January 2019

great benefits

The benefits offered are well worth it for me as we have made use of all of them Reviewed on: 26th December 2018

Lowest amount of money needed for the highest amount of interest

TSB have an account where you can get 5% interest a month on balances upto £1500 which mean that’s on par to the amount of interest you can get with Lloyds and maybe other banks but you don’t need to have loads of money in Reviewed on: 10th December 2018

Great service, great deals, easy.

Fantastic easy process of setting up the account, service was amazing. Internet banking is great and the deals you get for opening the account are fab too. Reviewed on: 24th November 2018

Awful bank

After all the problems when update the online banking Earlier this year, I wasn’t able to use the mobile app, or access my account. It wasn’t good enough! Reviewed on: 12th November 2018

Simply Awful!

The fawlty towers of the banking world. If it can go wrong, it will go wrong, and you can guarantee, they will make it worse! No access to internet banking for so long it was a farce Reviewed on: 8th November 2018

Do you have a different TSB product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

TSB has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub