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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.85 (1587 reviews)

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4.85

Based on 1,587 reviews, last reviewed 21st Apr 2026

31% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

4

Various good investment opportunities over several y... Various good investment opportunities over several years. Reviewed on: 21st April 2026

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026

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United Trust Bank Personal Savings reviews (1587)

First Class service with a human touch

Initial account opened through a very straightforward online process. More recently I have on several occasions used there customer service team. On each occasion I have experienced minimal waiting time and my have been queries dealt with efficiently and professionally. The big, big plus for me is speaking to a human not a robot, keep up the good work. Reviewed on: 25th February 2025

CMW Review

Very helpful and professional, all round. Reviewed on: 25th February 2025

Good communication but no hard sell.

Good communication but no hard sell. Reviewed on: 25th February 2025

Great accessibility and customer service

Great accessibility, best rates of interest and customer service is excellent. Reviewed on: 25th February 2025

Very fast and efficient & great rate

Very fast and efficient, great rate, good online portal. A brand I trust Reviewed on: 25th February 2025

Competent, efficient and effective

I have found all correspondence to be very efficient and very competitive interest rates for savings . Reviewed on: 25th February 2025

Competitive interest rate for the fixed term saving.

Competitive interest rate for the fixed term saving. Quick updated for the balance after transferring the money in the account. Appreciate to receive the statement annually, unlike other banks without annual statement. Reviewed on: 25th February 2025

Great service good products , excellent customer ser...

Great service good products , excellent customer service Reviewed on: 25th February 2025

Excellent service.

I always receive a prompt response to my enquiries, with a trouble-free experience. Reviewed on: 25th February 2025

Best fixed-term bond

Under the terms of a trust, I am obliged to invest £200k in a fixed-term bond. UTB's offer is the best I could find on the market. I can afford to lock up my money for 12 months and the interest-rate is one of the best Reviewed on: 25th February 2025

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