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United Trust Bank: Personal Savings reviews

Name: Personal Savings
Rating: 4.85 (1587 reviews)

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4.85

Based on 1,587 reviews, last reviewed 21st Apr 2026

31% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

4

Various good investment opportunities over several y... Various good investment opportunities over several years. Reviewed on: 21st April 2026

Latest lowest rating:

1

Rates dropped quickly after I signed up Signed up to the savings account, within the first 3 months they dropped the interest rate by 0.40% even though the BOE only dropped the rates by 0.25... Read more Reviewed on: 14th February 2026

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United Trust Bank Personal Savings reviews (1587)

Very Professional Staff who listen to the Customers...

Very Professional Staff who listen to the Customers request, talk to management & are usually flexible where possible to enact a good outcome for both parties.This is the essence of a good business relationship, something many other institutions could learn a lot from, Well done UTB , may it long continue. Reviewed on: 15th January 2024

Reply from United Trust Bank Thank you for your review, Guy. It's great to know that you have received high quality customer service from us! Nick Response date: 1st February 2024

Good Customer Service

I had a query and sent them a message. They replied the next day and answered my query. Reviewed on: 12th January 2024

Reply from United Trust Bank Thank you for your review, VB. We're happy you received such a quick response from us when you needed help! Nick Response date: 1st February 2024

Easy to do business with

Helpful, proactive and easy to do business with Reviewed on: 12th January 2024

Reply from United Trust Bank Thank you for the five stars, Jamie! Nick Response date: 1st February 2024

Customer Service

Pleased with the service given when dealing with UTB Reviewed on: 11th January 2024

Reply from United Trust Bank Thank you for the five stars, Alex! Nick Response date: 1st February 2024

Experience with UTB as a long term customer

Have been with this bank since 2011. Found it to be the best bank for minimal bureaucracy, great friendly and professional staff and great interest rates. Staff have explained any changes to my account and made suggestions from which I can choose or select something else. I am a mature lady who sometimes find it helpful to be reminded of the processes involved as I can be forgetful. Even when the Covid lock down was on and chaos reigned the bank continued to provide excellent support. Reviewed on: 10th January 2024

Reply from United Trust Bank Thank you for your review. We're delighted that you have received such wonderful service from us over the years! Nick Response date: 1st February 2024

An excellent provider of banking services

Competitive interest rates, good communication & on the rare occasions when I have had to email them I have had a quick response to my query. Reviewed on: 10th January 2024

Reply from United Trust Bank Thanks for your review, Ken. We're pleased you have had such a great experience with us so far! Nick Response date: 1st February 2024

Very helpful staff answer any questions comprehensiv...

Very helpful staff answer any questions comprehensively and clearly. The interest rate on my fixed rate ISA was excellent Reviewed on: 9th January 2024

Reply from United Trust Bank Thank you for your review, Robert. We're happy to know that you had such great help from our customer service team when you needed it! Nick Response date: 1st February 2024

I followed advice

Pleased with the outcome of my investment Reviewed on: 9th January 2024

Reply from United Trust Bank Thank you for the five stars, Mary! Nick Response date: 1st February 2024

Thank you - UTB.

Clear, concise, polite, responsive and very helpful, Reviewed on: 9th January 2024

Reply from United Trust Bank Thank you for your review, Jon. We're delighted that everything was clear and easy for you! Nick Response date: 1st February 2024

Great service

Setting up a new account was so quick and easy. Excellent communication throughout Reviewed on: 8th January 2024

Reply from United Trust Bank Thank you for your review, Brian. We're pleased everything was straightforward for you, and that you received great communication from us. Nick Response date: 1st February 2024

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