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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (606 reviews)

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4.82

Based on 606 reviews, last reviewed 8th Jul 2026

76% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Vernon was very responsive whenever we requested an... Vernon was very responsive whenever we requested an update or needed any help with the 3rd party supplier, such as the valuer. Reviewed on: 8th July 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (606)

Great Service & Customer Care

As a first time buyer with a self build mortgage on a renovation (could I tick any more tedious boxes) the Vernon were I think the only company who would offer me a mortgage! Covid happened, we had delays & they were fantastic, patient & approachable. As they’re a smaller company I could always be sure I’d be able to speak to someone on the phone if needed. I didn’t hesitate to remortgage with them once i had completed our build & the remortgage was a straight forward, quick & painless process. Reviewed on: 25th March 2024

Customer service is great.

Customer service is great. When I called to organise a regular over-payment on my mortgage the phone was answered by a real human, not an automated 'press 1 press 2'. My query was dealt with quickly by a friendly member of the team. Can't fault them. Reviewed on: 25th March 2024

Good experience with Vernon so far - can’t fault them.

Good experience with Vernon so far - can’t fault them. Reviewed on: 25th March 2024

Willingness to listen and helpful

Willingness to listen and helpful Reviewed on: 25th March 2024

Simple, straightforward personalised service with a...

Simple, straightforward personalised service with a real person. My mortgage was tailored to my Personal circumstances not a one size fits all or computer generated product. The personal touch makes all the difference. Reviewed on: 25th March 2024

trying to find a mortgage when you are getting old

trying to find a mortgage when you are getting old is disturbingly complex and often leads nowhere. But Vernon accepted immediately and, realising my pension is £10.000 a month and continues even after my death, Vernon accepted very quickly. I was up and running in a very short time. Since then I have been amazed and satisfied with Vernon's non-bureaucratic and thus speedy management of my case. Reviewed on: 25th March 2024

Excellent

When contacting Vernon Building Society, all the staff I have spoken to have been very helpful and pleasant regarding my issue. Excellent service, many thanks. Reviewed on: 19th March 2024

Pre-historic

Need to write letters with more empathy. Reviewed on: 19th March 2024

Fantastic

The communication from Vernon Building Society is fantastic. Reviewed on: 19th February 2024

Brilliant

Very helpful staff, especially the manager at Bramhall. Reviewed on: 19th February 2024

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