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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (571 reviews)

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4.87

Based on 571 reviews, last reviewed 3rd Mar 2026

107% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Excellent Good customer service. Was called by a member of your staff a very polite person and very helpful. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

Vernon Building Society Mortgages reviews (571)

Review of the Vernon Building Society, Mortgages:

No nonsense, straight to the point.

No nonsense, straight to the point. Staff always pleasant and ready to help. Always get an appointment to suit ourselves. The opening times could be better I.e. weekends not everybdy can make weekdays as they have to work too. So Saturdays would be better if they could open. Reviewed on: 27th January 2025

Helpful

You didn't make a drama of anything. Helpful and knowledgable staff. Reviewed on: 25th April 2023

Professional

Supportive staff who are very knowledgeable. Excellent service. Reviewed on: 25th April 2023

Excellent

Personal and prompt service. Like being able to seak to a real person!! Well done to Alex. Reviewed on: 25th April 2023

A bank that listens

I have been thoroughly impressed by the helpful and responsive mortgage team at the Vernon Building Society. It has been great to interact with real people. Reviewed on: 15th March 2023

complex income mortgage

We managed to use income projections from a client towards affordability, as the client had seen a large uplift in income year on year since covid, which was very bespoke and managed to get us where we needed to be Reviewed on: 13th March 2023

Great service

Calls were answered promptly. Staff were polite, patient and knowledge. The whole process was very smooth and I received progress updates throughout. Great service throughout. Reviewed on: 10th March 2023

Excellent, friendly and knowledgeable

Such good friendly service and so knowledgable, I have never dealt with anyone better Reviewed on: 6th March 2023

Excellent customer focus

The larger lenders could learn a lot from the excellent customer service provided by the Vernon Reviewed on: 6th March 2023

Confidence

Lower rates would be an improvement. Reviewed on: 24th February 2023

Brilliant Customer Service

We contacted the Vernon BS regarding a RIO mortgage after looking at their interest rates. From the start to the finish they were brilliant, even our solicitor commented how quick and efficient they were. We would recommend them to anyone. Reviewed on: 22nd February 2023

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