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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (483 reviews)

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4.87

Based on 483 reviews, last reviewed 9th Sep 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Kept informed and updated regularly. Kept informed and updated regularly. Easy to access people on the phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (483)

Excellent

Listened to what I needed and offered it to me efficiently and without too much paperwork Reviewed on: 18th July 2020

Reply from Vernon Building Society Hello Joanne Thank you for your feedback, it is greatly appreciated and we are so pleased you had a good experience with us. Response date: 17th August 2020

Don't always believe

Money tooken for house valuation and it is our fault that we didn't wait for the answer first. But customer advisor was saying "no need to woried all should be okay, all looks good". Declined because of that there is gaps for last 4 years working (it is not true). Money for deposit are from student finance (Not true as well). Not even given a chance to prove that that it is not true. "You are in risk beacuse of Covid-19". So why giving a hope.. I do not recommended Reviewed on: 16th July 2020

Truly excellent customer service

I am just paying off my mortgage with the Vernon Building Society and wanted to share my experience. The Vernon has given me truly excellent customer service throughout my time with them. Their staff are friendly, efficient, knowledgeable and helpful and have always done what they can to assist me. When I have requested a change in my mortgage, which required a letter to confirm the change, the letter would usually be received the following day (even if I had spoken to them in the afternoon). They have advised and helped me and have always been happy to answer any questions I might have had during my time with them. I am really glad that I chose the Vernon for my mortgage - I cannot recommend them enough. Thank you to all the staff that the Vernon, you are an excellent team! Reviewed on: 6th July 2020

Reply from Vernon Building Society Rosalie, thank you for this wonderful feedback, we are so pleased you have had an excellent journey with us and wish you all the luck for the future! Response date: 30th July 2020

Excellent personal service.

How refreshing to be able to speak to someone who is dealing with your case, even in this lockdown scenario it was effortless to contact The Vernon and get prompt efficient replies to any queries I had. Absolute 1st class service. Reviewed on: 1st July 2020

Reply from Vernon Building Society Hi Barbara. Thank you for this wonderful feedback, we are so glad you feel that even during this challenging time we have maintained our high level of customer service that our community has come to expect. Response date: 30th July 2020

Lucy Burnside

Words cannot describe just how wonderful Lucy Burnside is. She has made the whole journey incredible. We are buying our first home and she has been so helpful with everything. She has kept us calm and stayed in contact the whole time. Thank you so mich for everything you have done for us. Fingers crossed for the result. Without you in all of this, none of it would have been possible. Matthew & Ela Reviewed on: 30th June 2020

Reply from Vernon Building Society Thank you for this wonderful feedback. Lucy will be delighted! Response date: 30th July 2020

Student Buy To Let Mortgage

Maureen and her team were great and really helped us when other brokers didn't. Whilst the Vernon product may not be the cheapest it was organised and agreed on much more practical basis e.g. focusing more on the proposed income streams and costs of the actual property rather than factors outside of this. Reviewed on: 9th June 2020

Reply from Vernon Building Society Thank you for this feedback. It is great to receive such positive feedback, especially about one of our more recent market offerings such as the Buy for Uni Mortgage. Response date: 30th July 2020

Thank you

Our experience was 2nd to none. The fact that the credit check /financial review is performed by a person rather that a computer was everything we needed in our circumstances. We wouldn't have got a mortgage and our dream home without Vernon. Thank you so much. Reviewed on: 8th June 2020

Reply from Vernon Building Society Hello Ashinah. Thank you for your positive feedback and we are so glad you had a great experience with us. Response date: 30th July 2020

Professional

Warm, professional, grown up conversation with two remarkable ladies. Well done Mandy and Chris. My family have been with the Vernon BS for over 70 years. Long may it continue. Reviewed on: 17th May 2020

Two very satisfied customers

My wife and I were undecided about whether to move house or extend our present mortgage. After seeking advice from the Vernon Building Society with their help we made the right decision. We were given several options and plenty of time to consider them. We were treated with courtesy and cheerfulness at all times and always felt we were being reassured if we had any questions about the process. We would definitely recommend Vernon Building Society to anyone, first class service and great people. Regards Mr and Mrs Etches Reviewed on: 12th May 2020

Reply from Vernon Building Society Hi Tony. We are so pleased you had a great experience with us and thank you for taking the time to leave this feedback! Response date: 18th May 2020

Local

1. Get my address right! Letter addressed incorrectly. Parcel was correctly addressed.2. Your letter of 30 April requesting final payment was only a few days after my regular monthly payment. I would have preferred a phone call to see if this short time was acceptable, especially as the last payment was greater than the monthly figure. Why ask me to remit money when you can issue a direct debit? Reviewed on: 9th May 2020

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