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Vernon Building Society: Mortgages reviews

View other Vernon Building Society products
4.87
Based on 483 reviews, last reviewed 9th Sep 2025
100% increase in 5 star reviews
in the past 90 days
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Latest highest rating:

5

Kept informed and updated regularly. Kept informed and updated regularly. Easy to access people on the phone Reviewed on: 9th September 2025
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Paul

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024
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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (483)

Dependable

4
Although there will be better mortgage and savings rates with some other building societies, you were able to help us three years ago when nobody else would. Many thanks Reviewed on: 5th May 2020
Brian & Anissa's avatar
Brian & Anissa

Mortgage approval!

5
The Vernon has helped us so much with our journey to getting on the property ladder. Big thank you to Lucy Burnside at the Stockport branch, for her ongoing reassurances throughout the process and working tirelessly hard for us to get the approval we wanted -especially during this pandemic. We cannot thank everyone at the Vernon enough for all the hard work and dedication we feel they have had with our application, we are so thankful for the kind, friendly and committed level of the customer service we have had. Thank you! Reviewed on: 28th April 2020
Rosie Higgins's avatar
Rosie Higgins
Reply from Vernon Building Society We are so glad you had a great experience with us, and remember we are only a phone call away if you need any support at all. Enjoy your new home! Response date: 30th July 2020
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Vernon Building Society

Helpful, friendly and responsive

5
I was looking for additional funds for building work at home. The staff at the Vernon are really helpful and very responsive, and they made the whole process simple. The options I had for different products were clearly described, and the documentation was clear. It was also good to be dealing with the same person all the way through, rather than getting "whoever answers the phone" which is what happens in a call centre environment - it made everything a lot easier. Thank you Reviewed on: 23rd April 2020
Nicki Holt's avatar
Nicki Holt

Self build mortgage

4
Very good service and communication , only criticism is that it took a long time to process our application but all in all no complaints. Reviewed on: 1st April 2020
andrew loudon's avatar
andrew loudon

Excellent

4
Very helpful. In signing up to a new mortgage I had one or two questions. These were dealt with promptly and with clarity. Great. Reviewed on: 1st April 2020
James's avatar
James

Mortgage for over 65's

5
The Vernon was very accommodating and provided the perfect solution to our mortgage needs. Reviewed on: 20th March 2020
Barry Lavin's avatar
Barry Lavin
Reply from Vernon Building Society That's great to hear Barry! We hope we can continue to help you in the future. Response date: 20th March 2020
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Vernon Building Society

Brilliant

5
It was pleasure at all times to be associated with you Reviewed on: 7th March 2020
David's avatar
David

Unusual old-fashioned personal service

5
I have had a mortgage with Vernon BS since around mid 1980's and the ethos of individual care and consideration has not changed but remained excellent throughout. There are cheaper mortgages out there but to those lenders you are just a number and if anything goes amiss in life, you are stumped. The Vernon, and it's consistently helpful staff have without exception, offered a human service in a world where people are often just a target on a computer. Reviewed on: 21st February 2020
Lynne Hayward's avatar
Lynne Hayward
Reply from Vernon Building Society Hi Lynne. Thank you for leaving this incredible review. We are so pleased that we have been able to support you for nearly 40 years! If you ever need anything else, you know who to call. Response date: 28th February 2020
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Vernon Building Society

Helpful

5
Always been very caring and helpful over the years. Well done to all the staff at Petersgate branch. Reviewed on: 12th February 2020
Mr & Mrs Swarbrick's avatar
Mr & Mrs Swarbrick
Reply from Vernon Building Society Thank you for leaving this feedback! Our St Petersgate branch always receive such high praise. I'll let them know! Response date: 5th March 2020
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Vernon Building Society

Helpful

5
Always happy to speak to people. I'm really happy with the service and product, thank you. Reviewed on: 1st February 2020
Nick's avatar
Nick
Reply from Vernon Building Society Our staff are always on hand to help out our members! Thank you for leaving this review Nick. Response date: 6th March 2020
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Vernon Building Society

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