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Vernon Building Society: Mortgages reviews

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4.87
Based on 483 reviews, last reviewed 9th Sep 2025
175% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Kept informed and updated regularly. Kept informed and updated regularly. Easy to access people on the phone Reviewed on: 9th September 2025
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Paul

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024
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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (483)

Helpful

5
You always keep us informed as to what is going on. Reviewed on: 6th April 2019
Patricia's avatar
Patricia

Re-mortgage

4
Very happy with the service, but frustrated by the number of hoops we had to jump through to complete the application - Not sure if this is just down to a nervous market place following the collapse in 2009 or new legislation!? Reviewed on: 1st April 2019
Barry Lavin's avatar
Barry Lavin

Fantastic

5
Happy to help attitude from Cathy Wood on dealing with our mortgage query Reviewed on: 13th March 2019
Mrs Snow's avatar
Mrs Snow

Friendly and Helpful

5
Always friendly on the phone and always happy to help Reviewed on: 10th March 2019
Karen's avatar
Karen

Caring

5
Being able to speak to a person - usually the same person each time Reviewed on: 8th March 2019
Bethan's avatar
Bethan

Not yet completed

3
I am unable to give a total review at this point as our application is still being processed Reviewed on: 1st March 2019
Derek Rathbone's avatar
Derek Rathbone

Application still on going

3
Up to now my experience with Vernon Building Society has been very good but I do not feel in a qualified position to answer on the complete experience as it is still on going. There was a valuation on our property last Monday but we have heard nothing. Reviewed on: 1st March 2019
Derek Rathbone's avatar
Derek Rathbone
Reply from Vernon Building Society Hello Derek. Thank you for your comments about your experience with us up to now. We appreciate you will have a better idea of the overall service at the completion of your customer journey with us and we look forward to your feedback at this point! Response date: 12th March 2019
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Vernon Building Society

Poor service and lack of understanding of customer needs.

2
Requests not actioned correctly nor quickly. Staff seem to have little idea about systems and requirements. Poor response time to questions raised. Difficult to speak to individuals via telephone and call back requests not actioned. Reviewed on: 8th February 2019
John Butterworth's avatar
John Butterworth

Helpful

5
Very easy to deal with in Laymans terms and not complicated Reviewed on: 6th February 2019
Thompson's avatar
Thompson

Compassionate

4
When one leaves a message on a direct line number one should be phoned back Reviewed on: 5th February 2019
Estelle's avatar
Estelle

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