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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (606 reviews)

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4.82

Based on 606 reviews, last reviewed 8th Jul 2026

76% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Vernon was very responsive whenever we requested an... Vernon was very responsive whenever we requested an update or needed any help with the 3rd party supplier, such as the valuer. Reviewed on: 8th July 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (606)

3rd year customer for a joint mortgage

3rd year mortgage review and everything for renewing was speedy, no stress, signed 2 forms and scanned back within the hour signed up to a new deal for another 3 years, no money needed spending :) Super amazing customer service, I already said today even though we are on a new deal till 2023 I will renew again in 2023 with them :) Reviewed on: 30th November 2020

Reply from Vernon Building Society Wow, our team will be very happy to read such incredible feedback Joanne! Merry Christmas! Response date: 16th December 2020

Excellent

Great customer service and understanding / knowledgeable staff Reviewed on: 30th November 2020

Reply from Vernon Building Society Delighted to hear this David, our teams pride themselves on their efforts with our members. Merry Christmas! Response date: 16th December 2020

Mortgage Scheme

Excellent customer service from the Vernon, as always. Reviewed on: 20th November 2020

Reply from Vernon Building Society Thank you for your kind words Debbie, long may it continue! Merry Christmas! Response date: 16th December 2020

Quick, professional, easy

Speed without losing any aspect of professionalism. Very clear, concise instructions and reporting. Made getting my mortgage offer a stress free experience. Thank you. Reviewed on: 4th November 2020

Reply from Vernon Building Society It's a pleasure to know that we were able to make this process as stress free as possible for you Ms Rice! Response date: 6th November 2020

Great experience as a first time buyer

I was lucky enough to find Vernon Building Society through my mortgage broker who had previously worked with them. I was a bit sceptical of going with an unknown name, but took the advice. I haven’t looked back - my entire dealings with Vernon have been easy, quick and helpful. Even in the middle of a pandemic I was still able to apply and secure a mortgage and they didn’t delay the process at any point. Customer services have been helpful and the communication has been simple and clear. Thanks for the hamper too - a lovely touch. Looking forward to many more years with Vernon. Reviewed on: 4th November 2020

Reply from Vernon Building Society Hi Miriam, it's an absolute pleasure to have helped first time buyers such as yourselves and to have made the process as simple as possible in these unprecedented times! Thank you for your feedback! Response date: 4th November 2020

Holiday Let

A complicated process buying via a newly setup Limited Company, turned out to be no hassle at all. Reviewed on: 4th November 2020

Reply from Vernon Building Society Very happy to hear that we were able to make the process as hassle free as possible for you! Response date: 4th November 2020

Friendly professional COVID safe process

COVID-19 made dealing with our mortgage renewal more difficult but Neal took us through the process, simplified it and with the help of the team, gave us what we needed. Reviewed on: 31st October 2020

Reply from Vernon Building Society Hi Tony, Thank you very much for your feedback, glad to hear Neil could make the process as simple as possible for you in these unprecedented times! Response date: 4th November 2020

Excellent

Great customer service and understanding / knowledgeable staff Reviewed on: 28th October 2020

Reply from Vernon Building Society Hi David, we pride ourselves on our customer service so it's great to hear that you experienced it so well! Response date: 6th November 2020

Our 4th Vernon Mortgage

The helpful, knowledgeable, sensible and listening Building Society! Maureen is great and we would recommend her to anyone Reviewed on: 15th October 2020

Reply from Vernon Building Society Hi Mark and Julie, thank you for such nice feedback! I'll be sure to pass your nice words onto Maureen, she'll be very pleased to hear it! Response date: 19th October 2020

Excellent from start to finish!

The Vernon were friendly and easy to deal with throughout my mortgage application. My mortgage advisor Lucy was fantastic and constantly kept me updated. I would recommend anyone who’s looking for a mortgage to speak to The Vernon. Reviewed on: 9th October 2020

Reply from Vernon Building Society Hi Jordan, that's fantastic to hear, I'm sure Lucy will be thrilled to hear you're happy with the service. I'll be sure to pass this on! Response date: 19th October 2020

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Vernon Building Society: Mortgages reviews

76% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Vernon Building Society: Mortgages now

Vernon Building Society Mortgages reviews (606)

3rd year customer for a joint mortgage

Excellent

Mortgage Scheme

Quick, professional, easy

Great experience as a first time buyer

Holiday Let

Friendly professional COVID safe process

Excellent

Our 4th Vernon Mortgage

Excellent from start to finish!

Do you have a different Vernon Building Society product?

Want to see more from Vernon Building Society?

Savings

Insurance

Join Smart Money People

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