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Vernon Building Society: Mortgages reviews

View other Vernon Building Society products
4.87
Based on 483 reviews, last reviewed 9th Sep 2025
175% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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See only 4 star reviews
8%
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1%
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Latest highest rating:

5

Kept informed and updated regularly. Kept informed and updated regularly. Easy to access people on the phone Reviewed on: 9th September 2025
Paul 's avatar
Paul

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024
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Verified Member
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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (483)

Excellent

5
Good communications with staff always helpful Reviewed on: 4th February 2019
John's avatar
John

Satisfaction

5
I am happy with level of service provided Reviewed on: 4th February 2019
Mr Thackwell's avatar
Mr Thackwell

Outstanding

5
I have complete confidence in the Vernon looking after my needs Reviewed on: 3rd February 2019
Gordan's avatar
Gordan

Brilliant

5
Excellent service, friendly informative staff supportive and competitive Reviewed on: 2nd February 2019
Susan's avatar
Susan

Excellent

5
No improvement needed - great service Reviewed on: 2nd February 2019
Barry's avatar
Barry

Loyal

5
Thanks to all the people I Delt with at the Vernon Reviewed on: 2nd February 2019
John's avatar
John

Helpful

5
Its great to pick up the phone not to be held in a queue at some awful call centre and to be able to speak to a helpful and knowledgeable person Reviewed on: 1st February 2019
Janet's avatar
Janet

Convoluted and lengthy process

4
Eight weeks (Xmas in between) since first application. Mortgage approved but still no date for receipt of funds. Joint solicitor chasing you today. Jo Torkington a delight to deal with. Surveyor's fee (reduced on appeal from £800 to £620) for valuation-only (not Home Buyers' report) outrageously uncompetitive against others (eg Nationwide) who advertise and will effect with no charge to applicant. Reviewed on: 1st February 2019
Alan Anning's avatar
Alan Anning

Brilliant

5
Customer service excellent understanding and caring efficient. Affordable rates Reviewed on: 1st February 2019
Andrea's avatar
Andrea

Affordable Mortgage Rate

5
Informative,efficient,friendly and a great Mortgage Rate which was affordable for us Reviewed on: 31st January 2019
Mary Mellor's avatar
Mary Mellor

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