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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (499 reviews)

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4.89

Based on 499 reviews, last reviewed 10th Nov 2025

229% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Great for self build mortgages Vernon understood the requirements for our self build and more importantly, unlike many other lenders are on the ball with modern building constructio... Read more Reviewed on: 10th November 2025

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (499)

Caring

Being able to speak to a person - usually the same person each time Reviewed on: 8th March 2019

Not yet completed

I am unable to give a total review at this point as our application is still being processed Reviewed on: 1st March 2019

Application still on going

Up to now my experience with Vernon Building Society has been very good but I do not feel in a qualified position to answer on the complete experience as it is still on going. There was a valuation on our property last Monday but we have heard nothing. Reviewed on: 1st March 2019

Reply from Vernon Building Society Hello Derek. Thank you for your comments about your experience with us up to now. We appreciate you will have a better idea of the overall service at the completion of your customer journey with us and we look forward to your feedback at this point! Response date: 12th March 2019

Poor service and lack of understanding of customer needs.

Requests not actioned correctly nor quickly. Staff seem to have little idea about systems and requirements. Poor response time to questions raised. Difficult to speak to individuals via telephone and call back requests not actioned. Reviewed on: 8th February 2019

Helpful

Very easy to deal with in Laymans terms and not complicated Reviewed on: 6th February 2019

Compassionate

When one leaves a message on a direct line number one should be phoned back Reviewed on: 5th February 2019

Excellent

Good communications with staff always helpful Reviewed on: 4th February 2019

Satisfaction

I am happy with level of service provided Reviewed on: 4th February 2019

Outstanding

I have complete confidence in the Vernon looking after my needs Reviewed on: 3rd February 2019

Brilliant

Excellent service, friendly informative staff supportive and competitive Reviewed on: 2nd February 2019

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