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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.84 (616 reviews)

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4.84

Based on 616 reviews, last reviewed 9th Sep 2026

62% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

A very professional and friendly experience throughout. A very professional and friendly experience throughout. Would highly recommend. Reviewed on: 9th September 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (616)

Best lender I have ever had

Straightforward and personal mortgages. Your not just an account number. Reviewed on: 8th October 2020

Reply from Vernon Building Society A pleasure to have helped you out Bruno. Thank you for your feedback! Response date: 19th October 2020

Life savers!

The vernon have been very understanding of our situation. We have struggled to get a mortgage from high street lenders due to the complexity of our circumstances. The vernon had time to listen to our story and found a mortgage package that suited our needs and enabled us to get on the property ladder. Forever grateful! Reviewed on: 5th October 2020

Reply from Vernon Building Society It's so great to hear this Blobbydob, we're always glad to know that we've been able to help someone make that first big leap! Mark Response date: 6th October 2020

Outstanding

Superb service, from start to finish. Very professional, And helpful. Would recommend Vernon to anyone Reviewed on: 1st October 2020

Reply from Vernon Building Society Thank you Jane for this valuable and positive feedback! Response date: 5th October 2020

terrific mortgage building society

Can't fault them, a tiny bit slow due to the complex case of needing a contractors mortgage and it being paperbased, but apart from that really really impressed throughout, would recommend Vernon to anyone and to add a nice touch they deliver you have thank you pack with some food/treats and a card when you move in, never had that from any bank or building society before! Reviewed on: 1st October 2020

Reply from Vernon Building Society Hello Kully. Thank you for your feedback and your recommendation! Response date: 5th October 2020

Self build mortgage

A great customer service with a team who really took the time to understand our individual circumstances. Reviewed on: 1st October 2020

Reply from Vernon Building Society Thank your for your feedback SD. Glad our team were able to help! Mark Response date: 5th October 2020

Thorough and caring mortgage advice

Maureen explained everything extremely thoroughly. She tailored her advice to my situation and ensured that I understood all the ins and outs, and was happy at every stage. She ensured that the mortgage we were discussing would work for my circumstances. Thank you! Reviewed on: 30th September 2020

Reply from Vernon Building Society Maureen will be very happy to hear this Marta! I'm glad we were able to make this process as straightforward as possible for you. Mark Response date: 5th October 2020

Caring

Only problem was in trying to communicate by email. Am used to doing things online but eventually had to give up. Reviewed on: 24th September 2020

Lucy Burnside has been absolutely wonderful

Myself and my partner are purchasing our first home and Lucy has been there for us every step of the way. I expected applying for a mortgage to be a very stressful process (especially in the current climate) but I can honestly say that Lucy has been such a calming force, and has been incredibly helpful, communicative and friendly the entire way through. I really could not recommend Lucy, and the Vernon, enough. Thank you so much Lucy! Reviewed on: 21st September 2020

Reply from Vernon Building Society It's fantastic to hear such nice stories about one of our advisors, and without tooting our own horn too much, it doesn't surprise me that you've had such a good experience with Lucy! She'll be thrilled to hear such nice words. Thank you Sophie, I'm glad we were able to give you such good service! Mark Response date: 5th October 2020

Static (in difficult times)

We have lodged our complaint with you expressing our strong dissappointment that you have not reduced monthly payments since the BOE base rate went to .25%. Loyal customers deserve better treatment. Reviewed on: 18th September 2020

Fantastic service from Lucy Burnside

My partner and I have recently applied for a mortgage and have worked alongside Lucy at the Vernon Building Society. From start to finish the entire process was explained and Lucy has helped every step of the way of the process making it stress free and structured and has been extremely professional and personable. Lucy has always promptly replied to any questions and has explained things so well during the process and my partner and I are very grateful for the incredible service we’ve received Reviewed on: 17th September 2020

Reply from Vernon Building Society Thank you for this wonderful feedback, Lucy will be delighted! Response date: 17th September 2020

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