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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (606 reviews)

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4.82

Based on 606 reviews, last reviewed 8th Jul 2026

76% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Vernon was very responsive whenever we requested an... Vernon was very responsive whenever we requested an update or needed any help with the 3rd party supplier, such as the valuer. Reviewed on: 8th July 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (606)

Professional

Warm, professional, grown up conversation with two remarkable ladies. Well done Mandy and Chris. My family have been with the Vernon BS for over 70 years. Long may it continue. Reviewed on: 17th May 2020

Two very satisfied customers

My wife and I were undecided about whether to move house or extend our present mortgage. After seeking advice from the Vernon Building Society with their help we made the right decision. We were given several options and plenty of time to consider them. We were treated with courtesy and cheerfulness at all times and always felt we were being reassured if we had any questions about the process. We would definitely recommend Vernon Building Society to anyone, first class service and great people. Regards Mr and Mrs Etches Reviewed on: 12th May 2020

Reply from Vernon Building Society Hi Tony. We are so pleased you had a great experience with us and thank you for taking the time to leave this feedback! Response date: 18th May 2020

Local

1. Get my address right! Letter addressed incorrectly. Parcel was correctly addressed.2. Your letter of 30 April requesting final payment was only a few days after my regular monthly payment. I would have preferred a phone call to see if this short time was acceptable, especially as the last payment was greater than the monthly figure. Why ask me to remit money when you can issue a direct debit? Reviewed on: 9th May 2020

Dependable

Although there will be better mortgage and savings rates with some other building societies, you were able to help us three years ago when nobody else would. Many thanks Reviewed on: 5th May 2020

Mortgage approval!

The Vernon has helped us so much with our journey to getting on the property ladder. Big thank you to Lucy Burnside at the Stockport branch, for her ongoing reassurances throughout the process and working tirelessly hard for us to get the approval we wanted -especially during this pandemic. We cannot thank everyone at the Vernon enough for all the hard work and dedication we feel they have had with our application, we are so thankful for the kind, friendly and committed level of the customer service we have had. Thank you! Reviewed on: 28th April 2020

Reply from Vernon Building Society We are so glad you had a great experience with us, and remember we are only a phone call away if you need any support at all. Enjoy your new home! Response date: 30th July 2020

Helpful, friendly and responsive

I was looking for additional funds for building work at home. The staff at the Vernon are really helpful and very responsive, and they made the whole process simple. The options I had for different products were clearly described, and the documentation was clear. It was also good to be dealing with the same person all the way through, rather than getting "whoever answers the phone" which is what happens in a call centre environment - it made everything a lot easier. Thank you Reviewed on: 23rd April 2020

Self build mortgage

Very good service and communication , only criticism is that it took a long time to process our application but all in all no complaints. Reviewed on: 1st April 2020

Excellent

Very helpful. In signing up to a new mortgage I had one or two questions. These were dealt with promptly and with clarity. Great. Reviewed on: 1st April 2020

Mortgage for over 65's

The Vernon was very accommodating and provided the perfect solution to our mortgage needs. Reviewed on: 20th March 2020

Reply from Vernon Building Society That's great to hear Barry! We hope we can continue to help you in the future. Response date: 20th March 2020

Brilliant

It was pleasure at all times to be associated with you Reviewed on: 7th March 2020

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