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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (483 reviews)

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4.88

Based on 483 reviews, last reviewed 9th Sep 2025

57% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Kept informed and updated regularly. Kept informed and updated regularly. Easy to access people on the phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (483)

Outstanding local service!

Highly competitive rates, efficient service, cost effective, friendly and always there when you need them. Reviewed on: 21st January 2019

Traditional

Helpful, responsive and cost effective Reviewed on: 21st January 2019

Wood for the Trees

Finding a lender with the vision to spot a good opportunity without the blinkered constraints of most high street lenders is rare indeed – Vernon is flexible enough to see a winning proposition and act on it to the advantage of all parties. A breath of fresh air, thanks Vernon. Richard Crossman, Dorset. Reviewed on: 21st January 2019

My Mortage Experience with Vernons - Louise Banks

The resaon for my review is largely down to Lucy Burnside who epitomised great customer service in every aspect of my mortgage application. The stress involved in my application, which was under difficult circumstances, was completely mitigated by the customer service I received. Emails were responded to immediately. Conversations were acted upon and followed up by the reassurance of an email or further telephone call as needed. The friendliness and care extended to me by Vernon's and specifically Lucy made me feel like a person Vernon's cared about rather than did a business deal with. I would thoroughly recommend this as an all round excellent service. Thank you. Reviewed on: 21st January 2019

Fantastic

Have already recommended VBS to everyone I know in the area Reviewed on: 18th January 2019

REAL Personal Service

Able to speak with well informed personnel who are very polite and who have the time to explain everything to you. Nothing is too much trouble and their commitment to customers is second to none. Reviewed on: 11th January 2019

Retirement mortgages from the Vernon give choice to older people in a very limited market.

Having the ability to find a mortgage product at the Vernon which makes mortgage borrowing possible at 70 or over has been a real lifeline. The possibility of carrying on being an independent homeowner with affordable payments has taken a lot of worry away. The service from the staff has been clear and professional. Reviewed on: 11th January 2019

Excellent service

We have had dealing with the Vernon Building Society over a number of years. The quality of their advice has always been excellent. The staff are friendly, knowledgable, and efficient. Very highly recommended. Reviewed on: 11th January 2019

Great service

The service exceeded my expectations. They were helpful, friendly and did exactly what they said they would. They returned calls when they said they would. And completed my mortgage speedily and efficiently. Service that is sadly unusual these days. I have already recommended them more than once. 10/10. Reviewed on: 11th January 2019

Personal service

Professional & friendly You can deal with a human face rather than a computer! Reviewed on: 11th January 2019

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