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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (606 reviews)

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4.82

Based on 606 reviews, last reviewed 8th Jul 2026

76% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Vernon was very responsive whenever we requested an... Vernon was very responsive whenever we requested an update or needed any help with the 3rd party supplier, such as the valuer. Reviewed on: 8th July 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (606)

Unusual old-fashioned personal service

I have had a mortgage with Vernon BS since around mid 1980's and the ethos of individual care and consideration has not changed but remained excellent throughout. There are cheaper mortgages out there but to those lenders you are just a number and if anything goes amiss in life, you are stumped. The Vernon, and it's consistently helpful staff have without exception, offered a human service in a world where people are often just a target on a computer. Reviewed on: 21st February 2020

Reply from Vernon Building Society Hi Lynne. Thank you for leaving this incredible review. We are so pleased that we have been able to support you for nearly 40 years! If you ever need anything else, you know who to call. Response date: 28th February 2020

Helpful

Always been very caring and helpful over the years. Well done to all the staff at Petersgate branch. Reviewed on: 12th February 2020

Reply from Vernon Building Society Thank you for leaving this feedback! Our St Petersgate branch always receive such high praise. I'll let them know! Response date: 5th March 2020

Helpful

Always happy to speak to people. I'm really happy with the service and product, thank you. Reviewed on: 1st February 2020

Reply from Vernon Building Society Our staff are always on hand to help out our members! Thank you for leaving this review Nick. Response date: 6th March 2020

Brillaint

Vernon are great staff are polite and very helpful towards the questions you ask them. Reviewed on: 28th January 2020

Reply from Vernon Building Society And if you have any more questions, we'll be sure to answer them Lewis! Thank you for leaving this lovely review. Response date: 28th January 2020

Further Advance

We needed a further advance to renew our Kitchen. We were very impressed with the thorough nature that the team undertook to ensure affordability but also to ensure that the funds were made in good time for us to get the job done. Excellent customer care all round as it has been for over 20 years now. Reviewed on: 27th January 2020

Reply from Vernon Building Society Thank you for leaving this lovely review Ian. We are very pleased to hear that you found our customer service levels consistently excellent for 20 years! Response date: 27th January 2020

Trustworthy

Always had a very good service. Staff are friendly and efficient. Reviewed on: 25th January 2020

Reply from Vernon Building Society We love hearing reviews just like yours Caroline! Thank you Response date: 6th March 2020

Outstanding

Great customer service. Friendly and knowledgeable staff who are a pleasure to speak to. Reviewed on: 23rd January 2020

Reply from Vernon Building Society Our staff really are lovely to speak to aren't they! Thank you for leaving this feedback! Response date: 5th February 2020

Brilliant

Somehow improve passbook security. The signature in the book, visible by U.V light is not a secure as it used to be. Reviewed on: 22nd January 2020

Reply from Vernon Building Society Thank you for this positive feedback. We have passed your comments surrounding our passbooks to the relevant department and will take action if required. Response date: 5th March 2020

Flexible products and fabulous seevice

A personal experience that will give you the best solution. Possible to your mortgage challenges. Reviewed on: 22nd January 2020

Reply from Vernon Building Society That's great to hear William. Thank you for leaving this kind review. We are really glad to hear that we could help you to find the right solution for your situation. Response date: 23rd January 2020

Excellent, attentive and personal service.

As senior citizens taking on a re mortgage late in life to buy a property abroad. We have been able to discuss, adapt, change our mortgage over the years as our circumstances have changed. The Veron provide us with “A brilliant personal service”. Thank you . Reviewed on: 21st January 2020

Reply from Vernon Building Society That's amazing Sue, thank you for this feedback, we really appreciate it. Response date: 23rd January 2020

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Vernon Building Society: Mortgages reviews

76% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Vernon Building Society: Mortgages now

Vernon Building Society Mortgages reviews (606)

Unusual old-fashioned personal service

Helpful

Helpful

Brillaint

Further Advance

Trustworthy

Outstanding

Brilliant

Flexible products and fabulous seevice

Excellent, attentive and personal service.

Do you have a different Vernon Building Society product?

Want to see more from Vernon Building Society?

Savings

Insurance

Join Smart Money People

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