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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (475 reviews)

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4.88

Based on 475 reviews, last reviewed 5th Aug 2025

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Professionalism Plus Personality Over many years we have dealt with various people at Vernon and whilst all were good/knowledgeable, none has been as outstanding as Megan Paldino who ... Read more Reviewed on: 5th August 2025

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Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (475)

Quality service tailored to the individual need.

Excellent service from caring staff who want to find the best product to suit your requirements. Reviewed on: 12th November 2018

Excellent personal service

We have had several mortgages with the Vernon. Ours is an unusual rural property, we have received such valuable mortgage advice, the Vernon understands us, our needs and we always know that we will be treated as individuals and more importantly as people. We would highly recommend the Vernon as a local mortgage provider, they know the area, they have lots of expertise and can create a flexible package for individuals if required. The staff are all so friendly and take the time to understand their customers particular requirements. Fantastic service for more than 20 years. Reviewed on: 12th November 2018

The best mortgage provider I've ever had

Vernon's customer service is second to none. I was always able to speak to named individuals for continuity of contact, received loads of constructive advice on the best mortgage product for me, and complete flexibility to adapt the mortgage as my situation changed - and all at very competitive rates. Reviewed on: 12th November 2018

i would recommend Vernon building society to all my friends

i have been customer of Vernon building society for over 20 years,and i had good time and expert service all the time Reviewed on: 10th November 2018

An old fashioned lender that you can talk to.

I looked for a mortgage to take me into retirement. After trying many other lenders who were not interested to help The Vernon saw no problem in lending based on current income and retirement income and found appropriate ways to facilitate what I wanted. When I wanted to move they were again understanding and enabled me to achieve what I needed without fuss. The great thing about them is that you can actually talk to them and a real life person looks at your circumstances and makes the decision. "The computer says no" does not apply! Reviewed on: 10th November 2018

The best small building society.

Really friendly staff who make time for everyone. How refreshing to actually speak to someone in person who takes the time to explain everything and makes you feel special. Reviewed on: 9th November 2018

First Class Mortgage Provider

Keep you fully informed at all times. Certainly look after existing customers. Reviewed on: 9th November 2018

Super Super Building Society

The most friendly Building Society I have ever come across. Very efficient, pleasant and user friendly. I would always recommend them. Reviewed on: 9th November 2018

The Vernon have provided consistently great service.

I'm 18 years into a 25 yrs mortgage, so I know what I'm talking about. The Vernon staff have always been knowledgeable, helpful and professional. If any organisation deserves an award it is The Vernon. Reviewed on: 9th November 2018

Personal service

Friendly , approachable & knowledgeable Reviewed on: 9th November 2018

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