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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (606 reviews)

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4.82

Based on 606 reviews, last reviewed 8th Jul 2026

76% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Vernon was very responsive whenever we requested an... Vernon was very responsive whenever we requested an update or needed any help with the 3rd party supplier, such as the valuer. Reviewed on: 8th July 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (606)

Common sense approach.

I was very much in a dier place when I got in touch with a proper financial adviser who helped me to gather all the information they needed and within weeks I had the mortgage I needed . I was with in the border area for approval ,and never looked back. Reviewed on: 21st January 2020

Reply from Vernon Building Society That's amazing to hear Andrew, we are so glad to know that we were able to help you. Response date: 23rd January 2020

Excellent service and not overpriced

Top class service and value for money Reviewed on: 21st January 2020

Reply from Vernon Building Society Thank you for leaving this review! We are very pleased to hear that you found our service excellent. Response date: 23rd January 2020

FANTASTIC CUSTOMER SERVICE

Very helpful, always do what they say they will do, faultless. Other banks should learn from them. Reviewed on: 21st January 2020

Reply from Vernon Building Society What a great review David! Thank you for taking the time to let us know. We are so pleased to hear that we have been able to help you! Response date: 23rd January 2020

Took the time

We approached The Vernon for a self build mortgage in early 2019. Despite many trials and tribulations The Vernon stuck with us, took time to understand our position and really made it happen for us. THe very opposite of 'the computer says no'! Thanks to all at The Vernon especially Rosie Grant! Reviewed on: 21st January 2020

Reply from Vernon Building Society Hi Adam. It's really important to us to hear that you experienced such a high level of service. We are so glad to hear that we were able to help you with your self-build plans! Thank you for leaving this review. Response date: 23rd January 2020

Savings review

Customer service and courtesy, also contactability Reviewed on: 20th January 2020

Reply from Vernon Building Society Sounds like we have the 3 C's all wrapped up nicely Lyndsey! Thank you. Response date: 4th March 2020

Great

Fantastic service. Great local and friendly people. Reviewed on: 14th January 2020

Caring efficiency from staff who we have known by name over 30 years.. Fantastic!!

Flecible service over 30 years: First took out a mortgage with Vernon BS in 1988, which became a joint morgage when I married, then increased to buy a larger property. Later paid off a lump sum after a windfall, then increased mortgage again for an even larger property. Buy to let mortgage in 1997 to purchase a rental property. Paid off lump sums from pension payments. Thanks to all at Vernon, St Petergate, Stockport!! Reviewed on: 13th January 2020

Reply from Vernon Building Society What a story Bethan! Thank you so much for telling it. Response date: 14th January 2020

Personal and helpful

I was surprised when I called up and asked and met with ‘i remember speaking to you before’. Small helpful and very friendly team. Flexible and were able to help shuffle my mortgage stage release payments to help with my cash flow which was amazing Reviewed on: 8th January 2020

Reply from Vernon Building Society Thank you for this lovely review! Providing a personal customer service is very important to us at the Vernon. We are so glad to hear that you had such a great experience. Response date: 13th January 2020

Ethical

Very ethical lender with highly efficient and professional staff. Reviewed on: 21st December 2019

Reply from Vernon Building Society Thank you for this review Nigel. As a mutual, being an ethical lender is important to us. Just as important as our staff delivering excellent service to you. Response date: 15th January 2020

Personal

Approachable, knowledgeable and helpful. Always provide the perfect product for our circumstances. Reviewed on: 19th December 2019

Reply from Vernon Building Society Three great words to describe the service we provide Evelyn! Thank you for leaving this lovely review. Response date: 15th January 2020

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