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Vernon Building Society: Mortgages reviews

View other Vernon Building Society products
4.82
Based on 606 reviews, last reviewed 8th Jul 2026
76% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
7%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Vernon was very responsive whenever we requested an... Vernon was very responsive whenever we requested an update or needed any help with the 3rd party supplier, such as the valuer. Reviewed on: 8th July 2026
Wasiu F's avatar
Wasiu F

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024
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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (606)

Great family feel for specialist mortgage

5
We have used Vernon for a specialist self build mortgage and found them to be very helpful. It’s great to have a bank where you can call up and speak to person in the office and not a generic call centre in another country. Reviewed on: 20th November 2019
Philip Martin's avatar
Philip Martin
Reply from Vernon Building Society Hi Philip, thank you for this brilliant review. We are glad to hear you found us helpful and our employees are always by the phone if you need us again! Response date: 21st November 2019
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Vernon Building Society

Superb customer service and local focus

5
Honest, reliable local provider who seems to really care about providing a high quality service by considering individual circumstances carefully and treating us customers fairly. Reviewed on: 20th November 2019
clp's avatar
clp
Reply from Vernon Building Society Thank you so much for this feedback. Treating customers fairly is incredibly important to us here at the Vernon. Response date: 21st November 2019
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Vernon Building Society

Excellent

5
I like the customer service and the help with my mortgage from my branch advisor Tracey Reviewed on: 19th November 2019
Martin's avatar
Martin

Helpful

5
Perhaps more outlets, later (and earlier) opening times. Although I am quite satisfied with the status quo. Reviewed on: 14th November 2019
Philip's avatar
Philip

Helpful, friendly, responsive

5
The team at Vernon are always quick to respond, and are very helpful. They are happy to look at properties that are a bit unusual, so you are not faced with a "computer says no" scenario. They take the time to understand the situation and come up with a proposal that is tailored. Reviewed on: 14th November 2019
Nicki Holt's avatar
Nicki Holt
Reply from Vernon Building Society Thank you Nicki, we always endeavour to bring a personal touch to the service that we provide. Response date: 20th November 2019
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Vernon Building Society

Helpful

5
To be able to access our mortgage account online to view the up to date status Reviewed on: 12th November 2019
Thomas's avatar
Thomas

Excellent

5
The Vernon is a propert Building Society / Friendly Society in business to help customers and give them good deals Reviewed on: 11th November 2019
Steven's avatar
Steven

Good

4
Friendly, helpful staff. Local branches. Reviewed on: 10th November 2019
Mrs Varley's avatar
Mrs Varley

Friendly

5
Great personalised service and not hanging on the phone listending to dreadful music when ringing with a quick query Reviewed on: 6th November 2019
David's avatar
David

Service Impecable

5
We have been with Vernon for over 10 years and would never change to another lender. Chris Davy has advised us over the years, the best mortgage and also the best that suits our needs. Reviewed on: 5th November 2019
Debbie Mason's avatar
Debbie Mason
Reply from Vernon Building Society Chris was overwhelmed to read your feedback Debbie. Here's to 10 more years! Response date: 8th November 2019
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Vernon Building Society

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