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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (606 reviews)

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4.82

Based on 606 reviews, last reviewed 8th Jul 2026

76% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Vernon was very responsive whenever we requested an... Vernon was very responsive whenever we requested an update or needed any help with the 3rd party supplier, such as the valuer. Reviewed on: 8th July 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (606)

Excellent

Evertime i deal with the vernon i am amazed at the high level of customer service that I receive. If only more banks and building societies were like the vernon. Thank you for making the experience so good it really is apleasure to deal with Alison and the team at vernon. Reviewed on: 4th November 2019

Reply from Vernon Building Society Your feedback was so pleasant to read Gareth. I passed the message on to Alison! Response date: 8th November 2019

Friendly service and competitive rates

We've had our mortgage with Vernon BS for over 30 years, during which time we have borrowed, paid off some capital, borrowed to get a bigger house, borrowed to buy a rental property and have just reduced the capital a little more as we are nearing retirement. Always fantastic service and from long-standing staff. Brilliant, brilliant, brilliant!! Reviewed on: 4th November 2019

Reply from Vernon Building Society What lovely feedback Bethan! We are always happy to have you as one of our valued members. Response date: 8th November 2019

App to offer fantastic, offer to completion poor

The number of items that were requested were onerous and too much, my solicitor received numerous pages of requests, the app to offer was about 2 weeks and it was over 3 months to complete. Reviewed on: 4th November 2019

Reply from Vernon Building Society Hello Mark We are glad you found the app to offer stage successful and had a positive experience with us at this stage. We are sorry to hear that you have had a less positive experience when in the offer to completion stage. We have passed your feedback to the relevant team who have committed to reviewing the process to ensure we are providing the best customer experience possible. If you wish to discuss this further please call us on 0161 429 6262 and we will be more than happy to discuss this further. Thank you for your valuable feedback. Response date: 12th November 2019

Efficient, professional and straightforward

I have heard people speak positively about the Vernon and when my financial adviser recommended them for my mortgage I was pleased to apply to our local building society. It met everything I wanted in terms of the product and the way the business was conducted. Thank you. Reviewed on: 4th November 2019

Reply from Vernon Building Society That's great to hear Neddy. We pride ourselves on being local as much as we do our customer service. Response date: 8th November 2019

Outstanding staff

Our dealings with the Vernon have always been a pleasure. The staff will always "go that extra mile" to be helpful and explain appropriate procedures in an understandable way. Reviewed on: 4th November 2019

Reply from Vernon Building Society If it's for you Michael, we're always happy to go the extra mile! We are so happy that you found our service clear and understandable. Response date: 8th November 2019

Fab!

Lovely people and very welcoming Geraldine 10/10 Reviewed on: 31st October 2019

Reliable

Likes the feedback. Could do better = return calls left on answer phone (this only happened once so hopefully not repeated) Reviewed on: 15th October 2019

Very helpful.

Both myself and my wife are past retirement age. We needed to move out interest only mortgage as our high street lender was being difficult. At our age getting a mortgage can be difficult to find. Our IFA approached Vernon and we received an offer. Yes the criteria and questions are thorough. But we did receive an offer which we accepted. Brilliant outcome for us! Reviewed on: 3rd October 2019

Reply from Vernon Building Society That's great to hear Melvyn! We are so glad to hear that you had such a brilliant outcome with us. Response date: 4th October 2019

Self build mortgage

Our financial advisor suggested the Vernon as a lender who would work with us on a specialist self build application. His advise proved to be good. Although there were a couple of delays along the way, we ultimately were satisfied with the process and funds were made available at an appropriate stage. Whoever we spoke to within the Vernon knew who we were and we didn't get lost in the system as happens with the large banks / lenders. Reviewed on: 3rd October 2019

Reply from Vernon Building Society Hi Gary, thank you for the feedback. We are so happy that you enjoyed our service. We know that being able to speak to the same employees is important to our members, so we are glad you found this helpful! Response date: 4th October 2019

Excellent service

Couldn't of asked for a better service for our mortgage for our 1st home. Lucy was amazing she was there when ever we needed :) also maureen and the rest of the team were great also. Really recommend the service. Reviewed on: 17th September 2019

Reply from Vernon Building Society Hi Wez, thank you for this amazing feedback. I passed this on to Lucy and she was really happy to hear you recommend our services to others. Response date: 23rd September 2019

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