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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (606 reviews)

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4.82

Based on 606 reviews, last reviewed 8th Jul 2026

76% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Vernon was very responsive whenever we requested an... Vernon was very responsive whenever we requested an update or needed any help with the 3rd party supplier, such as the valuer. Reviewed on: 8th July 2026

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (606)

Fantastic Service

Great service which despite loads of issues from the broker Rosie and Jessica at Vernon in particular took ownership of the issues to resolve with our solicitor. What was a very stressful time was help to resolution by the caring and family feel of the company. Would highly recommend and loved our welcome to your home box. Very nice touch Reviewed on: 9th September 2019

Reply from Vernon Building Society Thank you for this amazing feedback Mrs C! I will pass this message on to Rosie and Jessica. Glad you liked the home box and all the tempting treats inside. Response date: 9th September 2019

A more personalised service from a building society

Vernon building society provided me with a mortgage and took into account my personal circumstances rather than many larger building societies basic tick box judgements. The service was excellent and efficient and I even received a lovely welcome hamper when I moved into my new home! Reviewed on: 3rd September 2019

Reply from Vernon Building Society Hi Laura, we are really glad that you enjoyed your welcome hamper, they are lovely aren't they? The Vernon is always here to help if you need anything else! Response date: 3rd September 2019

First Class

Had a great experience as a first time buyer, from opening up my ISA through to my initial enquiries and then all the paperwork. All staff in branch and head office happy to help. My mortgage advisor, Enam was great too and amiable, easy to speak to gentleman. Reviewed on: 2nd September 2019

Reply from Vernon Building Society Hello Peter, we are all really glad that you had such a great experience. Enam is always there to help! Thank you for the feedback. Response date: 3rd September 2019

Very difficult to deal with

I found the company very difficult to deal with, I had to jump through so many hoops, that I felt I was a circus lion. Of the many mortgages I have dealt with over the years, being a property investor, this was by far the most difficult one to date. Reviewed on: 2nd September 2019

Reply from Vernon Building Society Hello Danny. We are very sorry that we failed to meet your expectations. We are always keen to learn and to improve. Please contact our Mortgage Underwriting Manager by calling 0161 429 6262 so that we can discuss the situation with you. Response date: 4th October 2019

Surperb customer service!

As with most mortgages but especially with a self-build, the lead up to completion can be very stressful. Although obtained via Buildstore, I had reason to chase various aspects directly with the Vernon to make sure the completion date was met. I could not have found more helpful or willing people to help get things over the line. Rosie and Dan were exemplars of customer service and made my priority their priority to ensure all was in place to meet my target date. It was great to find an organisation who are clearly focussed on the customer not just meeting a monthly target so it made my experience a very positive one. I would happily recommend the The Vernon to anyone seeking a self build mortgage. PS. The Vernon's "welcome to your home" hamper was a lovely touch packed full of goodies to relax with - just great. Reviewed on: 2nd September 2019

Reply from Vernon Building Society Hi Chris, I have passed this lovely feedback on to Rosie and Dan. We are all grateful for your words and are very glad you liked your welcome hamper! Response date: 3rd September 2019

Excellent

Friendly staff and I trust their advice. Great service. Reviewed on: 1st September 2019

Very person centred friendly approach

Lucy talked us through everything step by step, answered all our questions but also took time to listen to us. It made the whole process so much easier and stress free Reviewed on: 20th August 2019

Reply from Vernon Building Society We are really glad to hear you had a stress free time with us, we will pass this message on to Lucy! Response date: 21st August 2019

Excellent

I wanted to stay with a local company. Customer relations are excellent. Reviewed on: 18th August 2019

Reassuring

More info about options. Scale/graphs comparisons. Reviewed on: 11th July 2019

Reply from Vernon Building Society Hi David, I have passed this information on for you. Thank you for the feedback. Response date: 8th August 2019

Perfect - when everything else seemed lost

Open minded and willing to help. Overall very impressed with service! Would recommend over and over Reviewed on: 1st July 2019

Reply from Vernon Building Society We are so glad that you feel this way Robert! We are here to help. Response date: 3rd July 2019

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Vernon Building Society: Mortgages reviews

76% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Vernon Building Society: Mortgages now

Vernon Building Society Mortgages reviews (606)

Fantastic Service

A more personalised service from a building society

First Class

Very difficult to deal with

Surperb customer service!

Excellent

Very person centred friendly approach

Excellent

Reassuring

Perfect - when everything else seemed lost

Do you have a different Vernon Building Society product?

Want to see more from Vernon Building Society?

Savings

Insurance

Join Smart Money People

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